Billing Specialist

Norm Law•New York City, NY

5d•Onsite

About The Position

Norm Law is the premier AI-native law firm, built for global institutions. Powered by Norm Ai, we combine elite legal talent with purpose-built AI agents to deliver faster, more precise, and more reliable legal services. About the Role We're hiring a Billing Specialist to support the financial operations of Norm Law . This role is responsible for ensuring accurate, timely, and efficient billing processes in compliance with client-specific requirements, while partnering closely with attorneys, clients, and the firm's finance and operations teams. You'll play a critical role in maintaining billing accuracy, improving operational workflows, and delivering an exceptional client experience through thoughtful financial administration.

Requirements

Bachelor's degree or equivalent professional experience
3–5+ years of legal billing or law firm finance experience
Experience working with legal billing systems and accounting software
Strong proficiency in Microsoft Excel and Google Workspace
Excellent organizational skills with exceptional attention to detail
Strong analytical and problem-solving abilities
Excellent written and verbal communication skills
Ability to manage multiple priorities while meeting deadlines
Ability to handle confidential financial information with discretion
Comfortable working in a fast-paced, evolving environment

Nice To Haves

Experience billing for sophisticated corporate or financial services clients
Familiarity with legal e-billing platforms (e.g., Legal Tracker, CounselLink, Tymetrix, Serengeti)
Experience with law firm practice management or accounting systems
Experience leveraging AI tools to improve finance and operational workflows
Experience in a high-growth startup or rapidly scaling professional services organization

Responsibilities

Prepare, review, and process client invoices in accordance with client billing guidelines and engagement terms
Review attorney matter entries and expenses for completeness, accuracy, and compliance prior to billing
Coordinate monthly billing cycles and ensure invoices are delivered accurately and on schedule
Monitor billing status and proactively resolve issues that may delay invoice delivery or payment
Partner with attorneys to review pre-bills, implement edits, and finalize invoices
Respond to billing inquiries from attorneys and clients with professionalism and urgency
Develop a strong understanding of client-specific billing requirements and outside counsel guidelines
Support the onboarding of new client billing arrangements and matter setups
Track outstanding invoices and assist with collections efforts by coordinating with attorneys and clients
Reconcile billing discrepancies and resolve payment-related questions
Maintain accurate billing records and supporting documentation
Work with finance and operations to identify opportunities to streamline billing workflows through automation and AI-enabled processes
Assist in developing standardized billing procedures and documentation
Generate billing and financial reports as needed to support firm leadership
Maintain billing data within the firm's practice management and financial systems
Assist with month-end close activities related to billing
Perform additional finance and operations projects as needed