Billing Specialist

Parnall Law•Albuquerque, NM

19d•Onsite

About The Position

Parnall Law Firm is seeking a skilled and detail-oriented Billing Specialist to play a key role in ensuring providers submit bills accurately, insurance carriers pay promptly, and clients receive every dollar they're owed as quickly as possible. This role is crucial for maximizing client recovery. The ideal candidate is a motivated professional who leads with integrity, thrives in a collaborative environment, and takes pride in precise, persistent work that makes a real difference for injured clients.

Requirements

Excellent communication skills, verbal and written
Strong advocacy for clients and against pushy insurance representatives or medical providers
Confidence and motivation to exceed expectations
Professional attire and demeanor
Desire to learn, develop, and motivate team members
Team player with the ability to adapt in a rapidly changing environment

Responsibilities

Ensure all providers submit their bills to health insurance or automobile (MedPay) insurance in a timely manner.
Ensure the proper insurance carriers pay the provider bills in a timely manner, maximizing the net recovery for the client.
Verify all provider balances in a timely manner so that the settlement funds can be distributed to the client as soon as settlement funds are received.
Attend firm-wide huddle every Monday at 8:00 AM.
Attend daily team mini huddles Tuesday through Friday at 8:00 AM.
Attend biweekly meetings with Team Lead fully prepared with supporting data to review individual metrics and create biweekly goals.
Open all subrogation claims within 14 days of the signed retainer.
Submit Med Pay and Health Insurance information to all treating providers within 30 days of being retained.
Submit Med Pay and Health Insurance information to all treating providers when providers are updated by Case Manager, within 15 days of new provider information.
Request final health insurance and Med Pay ledgers within 7 days of the client finishing treatment and being moved to Prep.
Verify all required outstanding medical balances within 7 days when a case moves into negotiations.
Verify any outstanding medical balances within 5 days of a case being settled.
Maintain a biweekly activity level of 1,000 or more in SmartAdvocate.
Ensure overdue tasks never exceed 60.
Follow up with all providers after providing Med Pay and health insurance information to ensure bills are being properly submitted to the proper carrier.
Maintain accurate records of all bills, payments, adjustments, and remaining balances to facilitate negotiating discounts by disbursement staff, paralegals, and attorneys.
Coordinate benefits with available insurance including but not limited to Med Pay, health insurance, Medicaid, Medicare, Veterans Benefits, and other federal and state programs.
Open claims and submit necessary documents for Medicare and Tricare benefits.
Maintain the client's Medicare portal.
Answer incoming calls via the First Call Group.
Monitor dashboard metrics/KPIs and actively work to keep those metrics in top shape.
Follow and maintain all firm policies and procedures.