Billing Specialist

Aston Carter•Pompano Beach, FL

1d•$23 - $24•Onsite

About The Position

The Billing Specialist manages all aspects of customer billing and account maintenance, ensuring accurate invoicing, timely issue resolution, and strong relationships with internal and external partners. This role requires analytical thinking, effective communication, and proficiency with billing systems and Excel to support a high-volume, fast-paced environment while contributing to a collaborative, team-focused culture.

Requirements

Strong analytical skills to research, interpret, and resolve billing and account issues.
Excellent communication skills, both verbal and written, to interact effectively with customers and internal partners via email and phone.
Proficiency in Microsoft Office, including Excel (with ability to sort data and use pivot tables), Word, and PowerPoint.
Experience with Oracle or SAP, with the ability to navigate and use SAP for billing and account management.
Ability to use SAP, JWS, and Systech software for invoicing and customer account maintenance.
Strong computer literacy and comfort working with multiple systems and databases.
Ability to solve problems with minimal supervision, demonstrating sound judgment and initiative.
High energy and proactive approach when assisting customers, consistently striving to exceed expectations.
Strong teamwork skills and the ability to work effectively within a large team environment.
Ability to work well under pressure, meet deadlines, and manage multiple tasks simultaneously.
Strong time management and organizational skills to handle a high volume of work efficiently.
Ability to prioritize work projects and adjust to changing demands.
Comfort communicating about voided transactions and following through to ensure issues are fully resolved.

Nice To Haves

Interest in continuous learning, including participating in time management classes, coaching sessions, and skill-building activities.
Willingness to try new techniques and adapt to evolving processes and systems.
Strong listening skills and the ability to understand customer and internal partner needs.
Commitment to long-term tenure in the role, ideally 3–5 years, to support team stability and knowledge retention.
Ability to cross-train and provide support in multiple capacities within the billing team.
Comfort working in a structured office environment with defined shifts and performance expectations.

Responsibilities

Communicate and follow up with customers, sales teams, credit, accounts receivable, scale house, internal plants, outside vendors, and customer care to build strong relationships and ensure each stakeholder feels prioritized.
Manage all aspects of customer accounts, including researching and resolving billing issues, and following up on product returns and load diversions to ensure accurate and timely account updates.
Apply problem-solving techniques to identify, analyze, and resolve billing and account issues, and know when to engage other team members or departments for support.
Use SAP, JWS, and Systech software to process invoices, maintain account information, and manage billing-related transactions.
Set up and maintain customer master price lists for both external and internal sales across multiple systems, ensuring pricing accuracy and consistency.
Maintain all customer master files related to fuel surcharges, freight, and the setup of new ship-to locations, keeping records current and complete.
Run weekly and monthly reports and distribute them to internal customers using environmentally friendly methods.
Request proof of deliveries from haulers and coordinate with the Logistics Department on all freight-related matters to support accurate billing and account reconciliation.
Copy, file, search archives, and retrieve tickets for assigned accounts to support audits, issue resolution, and customer inquiries.
Cross-train in multiple functions within the team and provide support across different capacities as needed.
Communicate clearly with internal partners via email and phone regarding research on voided transactions and follow up to ensure transactions are fully resolved and closed.
Sort through worksheets in Excel, including using pivot tables, to analyze billing data, identify discrepancies, and support reporting and decision-making.
Prioritize work projects effectively, manage deadlines, and maintain organized records to support efficient billing operations.
Participate in continuous learning opportunities, coaching sessions, and skill-building activities to improve performance and contribute to team success.