Billing Specialist

Memphis Light, Gas and Water • Memphis, TN

13h • Onsite

About The Position

The Billing Specialist will ensure accurate and timely billing for all MLGW customers, including residential, commercial, industrial, and governmental. This position involves analyzing, comprehending, and calculating data for billing, performing various billing tasks, and possessing a thorough understanding of departmental and office procedures along with strong problem-solving skills. The role requires preparing correspondence to explain billing, adjustments, and corrections, interpreting rates, meter reads, billing cycles, third-party charges, and tax components. Additionally, the Billing Specialist will address customer inquiries related to billing and demonstrate general knowledge of Generally Accepted Accounting Principles (GAAP), including the details, complexities, and legalities of business and corporate accounting.

Requirements

• Valid Driver's License required from state of residence.
• General Education Associate degree with a concentration in administration or related field with a minimum of 6 college credits in accounting, finance, bookkeeping or mathematics required.
• Two years of billing experience and/or customer service is required.
• Ability to effectively analyze data and address billing anomalies, leading to accurate billing in a timely manner.
• Must possess strong written and oral communication skills.

Nice To Haves

• Experience within the Division is preferred.

Responsibilities

• Calculate, adjust/prorate bills, audit computer listings, enter/retrieve data, evaluate customers’ accounts and answer phones.
• Research and analyze information to prepare documents for review and bill presentment.
• Address and resolve customer complex billing inquiries and discrepancies.
• Verify bill information and metering data to ensure accurate billing and compliance with company policies, laws and regulations.
• Prepare billing correspondence to explain billing, adjustments, or corrections as directed to internal and external customers.
• Use data analytical tools and software to track billing details, patterns and anomalies to identify trends and discrepancies.
• Assist colleagues on procedures as needed.
• Identify, recommend, and aid with implementing improvements to the billing process to enhance accuracy and efficiency.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree