Billing Specialist (Temporary)

Twist Bioscience • Portland, OR

9d • Hybrid

About The Position

As a Billing Specialist (Temp), you will own the end-to-end credit memo process and serve as the primary lead for all invoice-related initiatives. This role is ideal for a tech-savvy problem solver who enjoys collaborating across functions to drive process improvements and meaningful change. You will act as a key liaison between internal departments and external customers to ensure billing accuracy and timely resolution of complex issues. Location: Wilsonville, OR (Hybrid: 3 Days Onsite) What You’ll Be Doing Escalation & Resolution: Lead the resolution of billing escalations from collection teams, ensuring all SLAs are met and status updates are clearly communicated to customers. Data Research: Utilize SFDC (Salesforce) and SAP to investigate and resolve intricate billing discrepancies. Invoicing Excellence: Manage accurate and timely invoicing for electronic billing and unique customer requests, including the verification of billing addresses and POs. Credit Memo Management: Own the full lifecycle of credit memos—from initial submission (triggered by Sales or Support) to final delivery to the customer. System Integrity: Perform data verification in SFDC for VAT/Sales tax exemptions and ensure all customer billing contact data is accurate. Process Improvement: Document existing workflows, identify bottlenecks, and recommend automation or process enhancements. Cross-Functional Collaboration: Partner with Customer Support and offshore teams to identify root causes of recurring issues and implement long-term solutions. Testing & Reporting: Participate in UAT (User Acceptance Testing) for new company initiatives and prepare detailed customer statement reconciliations.

Requirements

• 2+ years of professional experience in accounting, general ledger, bookkeeping, or account reconciliation.
• 2+ years working with major ERP systems (SAP or Oracle) and SFDC.
• Advanced Excel capabilities (VLOOKUPs, Pivot Tables) and the ability to objectively analyze data to drive policy changes.
• Strong interpersonal skills with a proven ability to build relationships across different business units and offshore teams.
• A self-motivated, detail-oriented professional who thrives in a collaborative, fast-paced environment.

Nice To Haves

• SAP billing and reporting experience is a significant plus.

Responsibilities

• Lead the resolution of billing escalations from collection teams, ensuring all SLAs are met and status updates are clearly communicated to customers.
• Utilize SFDC (Salesforce) and SAP to investigate and resolve intricate billing discrepancies.
• Manage accurate and timely invoicing for electronic billing and unique customer requests, including the verification of billing addresses and POs.
• Own the full lifecycle of credit memos—from initial submission (triggered by Sales or Support) to final delivery to the customer.
• Perform data verification in SFDC for VAT/Sales tax exemptions and ensure all customer billing contact data is accurate.
• Document existing workflows, identify bottlenecks, and recommend automation or process enhancements.
• Partner with Customer Support and offshore teams to identify root causes of recurring issues and implement long-term solutions.
• Participate in UAT (User Acceptance Testing) for new company initiatives and prepare detailed customer statement reconciliations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed