Billing Specialist I

Toho Water Authority • Kissimmee, FL

20h • Onsite

About The Position

Under general supervision, performs a variety of billing and customer account functions to ensure accurate, complete, and timely processing of billing services. Responsibilities include researching billing issues, maintaining customer account information, and resolving billing-related inquiries. This position requires professionalism, tact, and courtesy when interacting with customers and the general public.

Requirements

• A minimum of a high school diploma or GED issued from an approved GED Administrator.
• One (1) year of banking, customer service, clerical, administrative support, cash handling, data entry, or related experience.
• Must possess and maintain a valid State of Florida Class E Driver's License.
• Demonstrates a basic understanding of customer account management and billing principles, with strong attention to detail and accuracy.
• Ability to learn utility billing software and other business systems.
• Ability to communicate effectively and professionally with customers, coworkers, and the public while providing excellent customer service.
• Ability to prioritize assignments, meet deadlines, and work effectively both independently and as part of a team in a fast-paced environment.

Nice To Haves

• Experience working in utility billing, accounts receivable, finance, or customer service environments.
• Familiarity with computerized billing or customer information systems.
• Experience with Microsoft Excel and data management.

Responsibilities

• Reviews, researches, and prepares customer accounts for billing, including reviewing exception reports, correcting billing errors, processing manual adjustments, and ensuring accurate application of rates and fees.
• Verifies meter reads are accurately imported into the billing system, maintains meter inventory and meter activity, and troubleshoots AMI meter-reading exceptions, including creating service orders when field repairs are needed.
• Prepares and monitors daily utility billing cycles, creates appropriate billing batches, reviews billing exceptions, and performs quality control to ensure timely and accurate billing.
• Reviews completed service orders and account records to ensure appropriate charges are applied and calculates adjustments for transfers, initial and final bills, rate changes, fees, and other account activity.
• Assists with customer account inquiries and clearly explains billing methods, rates, fees, charges, payments, and available payment options.
• Uses Microsoft Office applications, including Excel, Outlook, and Word, and demonstrates the ability to learn utility billing software and other business systems.
• Communicates effectively and professionally with customers, coworkers, and the public while providing excellent customer service.
• Prioritizes assignments, meets deadlines, and works effectively both independently and as part of a team in a fast-paced environment.
• Provides input on the development and revision of Standard Operating Procedures and billing procedures and performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED