Billing Services Director
About The Position
The Director, Billing Services is responsible for leading and optimizing end-to-end billing operations across assigned clients or service lines. This role provides strategic and operational leadership focused on improving billing accuracy, accelerating cash flow, reducing denials, and ensuring compliance with regulatory and payer requirements. The Director partners closely with cross-functional teams—including coding, accounts receivable, client delivery, and technology—to drive performance, standardization, and continuous improvement across billing workflows. This role requires approximately 10% travel to support key client engagements and leadership initiatives.
Requirements
- Bachelor’s degree required; Master’s degree preferred (Healthcare Administration, Business, or related field)
- 7+ years of progressive leadership experience in healthcare billing, revenue cycle, or related operations
- Strong knowledge of professional and/or hospital billing processes, workflows, and payer requirements
- Demonstrated success improving billing performance metrics and operational efficiency
- Experience leading multi-site or multi-client billing operations
- Strong analytical and problem-solving skills with the ability to leverage data for decision-making
- Proven ability to lead cross-functional initiatives and influence stakeholders at all levels
- Excellent communication, leadership, and client-facing skills
Responsibilities
- Lead day-to-day billing operations, including charge capture, claim submission, edits/work queues, and billing accuracy
- Drive process improvements to enhance clean claim rate, reduce rework, and accelerate reimbursement timelines
- Partner with Coding, A/R, and Denials teams to ensure alignment across the revenue cycle and reduce downstream issues
- Monitor key performance indicators (KPIs) such as clean claim rate, billing lag, denial rates, and cash conversion metrics
- Identify trends and root causes of billing errors, edit failures, and payer denials, implementing sustainable solutions
- Ensure compliance with CMS regulations, payer guidelines, and internal policies across all billing functions
- Oversee and standardize workflows, policies, and procedures to support consistency and scalability across teams
- Serve as an escalation point for complex billing issues, payer disputes, and client concerns
- Partner with Technology and Operations teams to optimize billing systems, automation, and reporting capabilities
- Lead, mentor, and develop high-performing teams, fostering a culture of accountability and continuous improvement
Benefits
- healthcare
- time off
- retirement
- well-being programs
- professional development
- professional certification relevant to their field
- tuition reimbursement
- quarterly and annual incentive programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
