Billing/Scheduling Associate II (Hybrid) - Orthopedic Surgery
About The Position
Obtains insurance information and referral forms and counsels patients on financial assistance over the phone. Schedules and registers patients over the phone or by email, with no patient contact. This role involves obtaining insurance information from patients, counseling on financial assistance, and communicating with physicians and clinical staff for scheduling urgent or referred patient scheduling calls/requests. It also includes collecting demographics and insurance registration, reviewing and updating schedules, calling patients with appointment reminders, processing internal physician referrals, explaining the billing process, answering inquiries from patients and third-party payers, and assisting with basic account maintenance. The associate will also help staff with sending reminder cards and other scheduling duties, work with the Relatient patient reminder system, and may make daily edits to provider scheduling templates.
Requirements
- High school diploma or equivalent high school certification or combination of education and/or experience.
- Relevant Experience (3 Years)
Nice To Haves
- Billing Systems
- Customer Service
- Epic EHR
- Financial Information
- Insurance
- Interpersonal Communication
- Medical Office Support
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Organizing
- Prioritization
- Scheduling
- Third Party Claims
Responsibilities
- Obtains insurance information from patients and counsels alternative ways for financial assistance.
- Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.
- Provides patient scheduling services to include collecting demographics and insurance registration.
- Reviews schedule for new patients and makes updates when necessary.
- Calls patients with appointment time reminders; obtains insurance information and referral forms.
- Processes internal physician referrals for clinical care.
- Explains billing process to patients, answers incoming inquiries from patients and third-party payers.
- Works with others to solve moderately complex problems.
- Explains billing process to other staff; assists with basic account maintenance activities.
- Assists patients with insurance questions regarding the billing process.
- Assists staff with sending out reminder cards and other scheduling duties.
- Works Relatient patient reminder system results and contacts patients or makes scheduling changes.
- May make daily edits and temporary changes to provider scheduling templates based on physician input.
- Performs other duties as assigned.
Benefits
- Up to 22 days of vacation
- 10 recognized holidays
- Sick time
- Competitive health insurance packages with priority appointments and lower copays/coinsurance
- Free Metro transit U-Pass for eligible employees
- Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%
- Wellness challenges
- Annual health screenings
- Mental health resources
- Mindfulness programs and courses
- Employee assistance program (EAP)
- Financial resources
- Access to dietitians
- 4 weeks of caregiver leave to bond with your new child
- Family care resources for continued childcare needs
- Adult care resources
- Covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
