Billing Representative

Change Healthcare•Schaumburg, IL

27d•$18 - $32•Remote

About The Position

This position is Remote in Schaumburg, IL. If you are located within commutable distance to the office at Quest Diagnostics, 501 East State Parkway, Schaumburg, IL, 60173, you will have the flexibility to work remotely as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together . This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime. We offer paid on-the-job training during the first four days. The hours of training will be 7:30 am - 4:00 pm CST. The first 2 days of training will be conducted on-site. Primary Responsibilities Interact with customers to gather support data to ensure invoice accuracy and also work through specific billing discrepancies Provide input to policies, systems, methods and procedures for the effective management and control of the premium billing function Educate customers regarding the availability of receiving invoices and remitting payments through online applications Monitor outstanding balances and take appropriate actions to ensure clients pay as billed Manage the preparation of invoices and complete reconciliation of billing with accounts receivables Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
Experience with computers and Windows based applications, which includes the ability to learn new and complex computer system applications
Ability to work any of our 8-hour shift schedules during our normal business hours of 8:30 am - 5:00 pm CST from Monday - Friday including the flexibility to work occasional overtime or weekends based on business need
Reside within commutable distance to 501 East State Parkway, Schaumburg, IL 60173
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Ability to multi - task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Nice To Haves

1+ years of Customer Service Representative (CSR) experience OR 1+ years of experience in an office setting, call center setting, OR phone support role

Responsibilities

Interact with customers to gather support data to ensure invoice accuracy and also work through specific billing discrepancies
Provide input to policies, systems, methods and procedures for the effective management and control of the premium billing function
Educate customers regarding the availability of receiving invoices and remitting payments through online applications
Monitor outstanding balances and take appropriate actions to ensure clients pay as billed
Manage the preparation of invoices and complete reconciliation of billing with accounts receivables
Other duties as assigned