Representative, Billing

Liberty•Joplin, MO

About The Position

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada. At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together. We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.PurposeAn opportunity to join a dynamic team driven to source, attract and engage diverse top talent across North America.AccountabilitiesThis position reports to the Supervisor of Billing and is responsible for the daily customer billing and a variety of other billing activities.

Requirements

High School diploma or a General Equivalency Diploma (GED) and two years of progressively responsible related experience
Requires the ability to communicate with internal and/or external customers
Requires the ability to perform advanced mathematical operations and /or moderately complex statistical and/or accounting methods
Requires advance knowledge of various software applications to create documents, reports and/or graphics
Valid Operator’s Driver’s License and proof of current insurance. The employee must have the availability to travel if needed by the company and, accordingly, must possess or be eligible to obtain a US Passport.

Nice To Haves

Utility industry experience preferred

Responsibilities

Performs all aspects of Billing, including Exceptions, Adjustments and Complaints efficiently and timely
Monitors bill production activities conducted by Liberty Utilities or any contracted billing vendor
Become competent in SAP in identifying issues, taking actions towards resolution; ensuring all exceptions are resolved accurately and timely
Ensures timely, accurate and quality billing processes and performs troubleshooting when necessary
Assists with meter reading exceptions
Completes service orders entered from customer service
Receives and processes billing transactions and requests. Further escalates items of a complex nature to the designated level of responsibility
Other duties as assigned