Billing Representative I

Sonic Internet + Phone•Santa Rosa, CA

14h•Onsite

About The Position

Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone. Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together with one another. Join a community-minded company that empowers the growth of a better internet — one home, one business, one employee at a time.

Requirements

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information to groups large and small and respond to questions from groups of managers, clients, customers, and the general public.
Ability to explain mathematical concepts.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to calculate prorates and averages.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Knowledge of Internet software, Telecom, Colocation, and Word Processing Software.
As a condition of employment, all employees must be fully vaccinated for COVID-19 prior to starting work, subject to legally mandated accommodations.

Nice To Haves

Bilingual in Spanish is a PLUS!

Responsibilities

Assist customers via phone and email with invoicing, payment, and answering general account questions.
Customer account management and processing account transfers.
Applying applicable customer charges and credits.
Educate customers in the use of sonic tools.
Take customer cancellations and submit service turndowns.
Manage competing priorities and keep accurate notes/data entry.
Give top tier customer service to our valued customers.