Billing Representative

Change Healthcare•Dallas, TX

22d•$18 - $32•Remote

About The Position

This position is Remote in MST or CST Time Zones, OR in one (1) of the following states: WA, OR, NV, MI, IN, OH, WV, PA, VT, ME, NH, MA, RI, CT, NJ, DE, MD, DC, VA, NC, SC, GA, or FL. You will have the flexibility to work remotely as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm CST (flexible). It may be necessary, given the business need, to work occasional overtime. This will be on the job training and the hours during training will be aligned with your schedule.

Requirements

High School Diploma / GED
Must be 18 years or older
2+ years of experience working in Microsoft office, specifically Microsoft Excel, Microsoft Outlook, and Microsoft Word
2+ years of experience working with cash applications, billing, collections, and/or accounts receivable within the healthcare insurance industry
Ability to read and interpret EOBs
Intermediate level skill in Microsoft Excel (using filters, sorting, conditional formatting, basic formulas)
Ability to work any 8-hour shift between the hours of 8:00 am - 5:00 pm CST (flexible) from Monday - Friday. It may be necessary, given the business need, to work occasional overtime.

Nice To Haves

Specialty Pharmacy experience
Knowledge of NDC, ICD-10, and HIPAA
Reside within Mountain or Central Time Zones, OR in one (1) of the following states: Washington, Oregon, Nevada, Michigan, Indiana, Ohio, West Virginia, Pennsylvania, Vermont, Maine, New Hampshire, Massachusetts, Rhode Island, Connecticut, New Jersey, Delaware, Maryland, District of Columbia, Virginia, North Carolina, South Carolina, Georgia, or Florida
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Responsibilities

Reconcile payments from the bank to accounts balances in Specialty platform
Develop relationships with payers to obtain remits and resolve root causes
Assure that timely and accurate follow up if performed on any remittance issues
Identify issues/trends and escalate to Supervisor / Manager when assistance is needed.
Provide exceptional Customer service to internal and external customers.
Work with offshore partners to ensure that reconciliations are complete and accurate
Develop relationships with other departments to provide feedback about root cause issues
Adhere to Regulatory / Payer Guidelines and policies & procedures.
Other duties as assigned

Benefits

In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

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