Billing Representative

Red River Mutual • Altona, MB

12d • Onsite

About The Position

This position is responsible for handling insured/broker account receivables, inquiries and concerns on various billing payments, NSFs, and collections at a policy level while ensuring a high level of customer service to our broker network.

Requirements

• High School Diploma
• 1-2 years’ experience in the Customer Service field
• Customer service orientated
• Excellent decision-making skills
• Proven teamwork and collaboration skills
• Strong written and oral communication skills
• Proven conflict management and resolution skills
• Ability to organize and manage information with strong attention to detail
• Proficient with Microsoft Office Program Suite
• Satisfactory background check
• If applicable, providing a satisfactory driver’s abstract

Nice To Haves

• Post-Secondary education in a related field is considered an asset

Responsibilities

• Manage incoming phone calls from insureds and brokers
• Provide a high level of customer service when dealing with customer or broker inquiries regarding account statuses
• Various processing tasks (policy payments, updating banking information, etc.)
• Managing overdue accounts
• Closely work alongside the other Billing Representatives
• Various other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED