Billing Representative I

Inframark•Jersey Village, TX

5d•Hybrid

About The Position

Join Inframark: Leading the Way in Water Management Ready to build a career and make your community better? At Inframark, we manage and maintain municipal water and wastewater systems, ensuring clean, safe, and reliable water services for communities. It’s more than just a job — it’s a chance to grow, learn, and be part of something that matters! Ready to make a difference? Apply Today! Why Work for Inframark? Our dedication to sustainability and community impact drives us to ensure clean, safe water for future generations. Whether you're at the start of your career or looking for advancement, Inframark offers purpose-driven work and opportunities for growth. We offer an attractive salary package, including a generous benefits package with health, dental, and life insurance, 401(k) plan, paid time off, sick leave, holidays, and wellness plan. Position Summary The Billing Representative I provides front‑line customer care and billing support for Inframark‑served communities. This role handles inbound calls and tickets, processes payments and adjustments under guidance, resolves routine billing questions, and updates customer accounts in the CIS to ensure accurate, timely bills.

Requirements

1–2 years of customer service or call center experience; utilities experience a plus.
Proficiency with Microsoft 365; ability to learn CIS/CRM systems and follow documented SOPs.
Clear communication, empathy, and problem‑solving; accurate data entry and attention to detail.

Nice To Haves

some college preferred

Responsibilities

Answer inbound calls/emails/chats; authenticate customers and document interactions in CRM/CIS.
Process payments, set up autopay, and provide balance/usage information per policy.
Submit and track service requests (re‑reads, move‑in/move‑out, start/stop, leaks) and simple billing adjustments for approval.
Research routine bill questions (read dates, rates, late fees) using SOPs and knowledgebase; escalate as needed.
Update account profiles, mailing addresses, exemptions, and contact preferences; maintain accurate notes.
Meet or exceed KPIs (FCR, QA score, adherence, AHT) and participate in coaching and training.
Protect customer data and follow payment security and privacy requirements.