Billing Relationship Manager - National Accounting Center

WTW • Nashville, TN

27d

About The Position

The Role Serve as the primary contact for all billing-related matters, including escalations, for assigned IVDs. Develop and maintain strong relationships with stakeholders in the Corporate Risk & Broking (CRB) business sector. Ensure high levels of satisfaction with NAC services among retail offices and service centers through regular check-in calls. Provide feedback from offices to the Mumbai and Manila Billing Managers, including any recommendations for associate coaching. Conduct regular meetings with operation leaders within each IVD, via Teams or in person, when possible, to review upcoming large and complex billing renewals, address challenges, and explore opportunities. Travel to field offices, including Manila and Mumbai, as needed, to build and maintain relationships, resolve client issues, address client needs, and meetings with Operations Managers and other stakeholders. Organize and conduct pre-renewal meetings with CRB Client Service Team as needed to address any specialized client needs. Oversee the hiring, performance assessment, coaching, and, if necessary, the exit management of assigned Fee Specialist(s) within the US. Identify process inefficiencies and collaborate with Process Quality Managers to develop workshops or process improvements. Communicate with Mumbai and Manila leadership partners regarding issues related to billing associates. Efficiently handle critical billing activities as they pertain to monthly and quarterly closes. Perform additional tasks and projects as required.

Requirements

• High school diploma or equivalent required.
• Strong customer service skills, with excellent interpersonal and team-building abilities.
• Comprehensive knowledge of insurance accounting principles.
• Effective communication skills with the ability to consistently maintain a positive and professional attitude and the ability to influence others.
• Strong conflict resolution, time management, and organizational skills.
• Proactive in learning new skills and actively seeks opportunities to improve current processes.
• Ability to assess business trends and ensure appropriate staffing levels to complete work in a timely manner.

Nice To Haves

• College degree in accounting or business management preferred.
• Prior experience in team facilitation and management preferred.

Responsibilities

• Serve as the primary contact for all billing-related matters, including escalations, for assigned IVDs.
• Develop and maintain strong relationships with stakeholders in the Corporate Risk & Broking (CRB) business sector.
• Ensure high levels of satisfaction with NAC services among retail offices and service centers through regular check-in calls.
• Provide feedback from offices to the Mumbai and Manila Billing Managers, including any recommendations for associate coaching.
• Conduct regular meetings with operation leaders within each IVD, via Teams or in person, when possible, to review upcoming large and complex billing renewals, address challenges, and explore opportunities.
• Travel to field offices, including Manila and Mumbai, as needed, to build and maintain relationships, resolve client issues, address client needs, and meetings with Operations Managers and other stakeholders.
• Organize and conduct pre-renewal meetings with CRB Client Service Team as needed to address any specialized client needs.
• Oversee the hiring, performance assessment, coaching, and, if necessary, the exit management of assigned Fee Specialist(s) within the US.
• Identify process inefficiencies and collaborate with Process Quality Managers to develop workshops or process improvements.
• Communicate with Mumbai and Manila leadership partners regarding issues related to billing associates.
• Efficiently handle critical billing activities as they pertain to monthly and quarterly closes.
• Perform additional tasks and projects as required.

Benefits

• Mental health/emotional wellbeing (including Employee Assistance Program), medical (including prescription drug coverage and fertility benefits), dental, vision, Health Savings Account, Commuter Accounts, Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance, supplemental life insurance, AD&D, group accident, group critical illness, group legal, identity theft protection, wellbeing program, adoption assistance, surrogacy assistance, auto/home insurance, pet insurance, and other work/life resources.
• Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution.
• Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees