Billing Operations, Specialist

Conga•Boston, MA

1d•$58,150 - $93,040•Hybrid

About The Position

Conga is seeking a Billing Operations Specialist to join their fast-paced billing team. This role is central to revenue operations, ensuring accuracy, consistency, and timeliness in billing and revenue recognition. The specialist will prepare daily customer billing, support month-end and quarter-end close activities, and contribute to financial reporting integrity. This position offers significant visibility across the business, requiring close collaboration with Sales, Customer Success, Finance, Accounting, Legal, and IT to resolve billing inquiries, ensure contract alignment, and maintain a seamless customer experience. The role also supports annual audit readiness, reinforces compliance, and strengthens internal controls. A key aspect of this position is identifying and implementing process improvements to scale and optimize billing operations as the business grows. This role is described as a key driver of operational efficiency, cross-functional alignment, and financial accuracy, with the opportunity to make a tangible impact through both execution and continuous improvement.

Requirements

Undergraduate degree in Accounting and/or Finance
Prior Billing experience with a SaaS company is preferred
Advanced knowledge of Excel
Detail orientation
Ability to problem solve
Ability to work independently but also be a team player
Able to multi-task and prioritize in fast-paced environment
Exceptional time management skills
Strong communication and interpersonal skills

Nice To Haves

Experience supporting billing operations within a high-growth SaaS or subscription-based business model
Strong proficiency in Excel, including the ability to work with large datasets, perform reconciliations, and identify discrepancies
Hands-on experience with NetSuite or similar ERP/billing platforms
Demonstrated ability to identify, recommend, and implement process improvements within billing or finance operations
Experience supporting month-end and quarter-end close processes, including collaboration with Accounting and Finance teams
Exposure to or participation in annual audit processes, with an understanding of controls and documentation requirements
Proven ability to partner cross-functionally with teams such as Sales, Customer Success, AR, Legal, and Finance to resolve complex billing issues
Strong analytical mindset with a track record of problem-solving and root-cause analysis
Ability to balance accuracy and speed in a fast-paced, high-volume environment
Excellent communication skills, with the ability to clearly explain billing concepts to both financial and non-financial stakeholders
Experience with NetSuite is desired but not a must-have

Responsibilities

Preparing daily customer billing
Supporting month-end and quarter-end close activities
Contributing to the integrity of financial reporting
Resolving billing inquiries
Ensuring contract alignment
Maintaining a seamless customer experience
Contributing to annual audit readiness
Identifying and implementing process improvements to scale and optimize billing operations