Billing Operations Specialist (PST)

Octave

1d•$24 - $27•Remote

About The Position

This role is ideal for individuals who are passionate about customer service, excel at problem-solving, and thrive in the dynamic environment of a startup. As a key member of our Revenue Cycle team, the Billing Specialist will serve as the primary point of contact for our clients across the nation, managing a moderately high volume of billing-related inquiries. To support our clients in various time zones. The Billing Specialist will report directly to the Revenue Cycle Manager.

Requirements

Demonstrated expertise in customer service, emphasizing the importance of delivering exceptional customer experiences and managing effective interactions.
Adept at managing client phone calls related to billing and explanations of benefits.
Ability to clearly explain billing, insurance, and account questions in a professional and empathetic manner
Proficient in written communication, live chat, and phone support.
Exceptional attention to detail.
Superior written and verbal communication skills.
High proficiency in multitasking across various systems.
Willingness to undertake tasks beyond the defined role, demonstrating eagerness to learn and grow.
Ability to handle delicate or sensitive situations with discretion and care.
Strong passion for mental health and wellness.
Comfort using AI tools in day-to-day workflows, with a willingness to continuously rethink and improve how work gets done.
Curiosity and openness to experimenting with new tools and approaches; prior experience with AI tools is a plus.
Minimum 2 year experience working in healthcare administration (e.g. front office, insurance or patient billing, medical claims & coding, insurance verification, in-network and out-of-network payers, etc.).
Experience with patient-facing communication tools such as Zendesk, live phone support, or chat platforms.
Must be eligible to work in the United States without sponsorship now or in the future.

Nice To Haves

Google Suite & Apple MacBook experience preferred.

Responsibilities

Organizes and conveys information clearly and concisely through timely, warm, and precise communication with clients, clinicians, and other Octave employees.
Efficiently works across various platforms to perform eligibility checks, generate invoices/super bills, process and post payments daily, submit insurance claims, and respond to clients’ billing inquiries.
Efficiently utilizes multiple software systems to perform eligibility checks, generate superbills, process and post payments, submit insurance claims, respond to patient billing inquiries, and alert management of potential concerns.
Adheres to standard operating procedures to guarantee information is complete, accurate, clear, and concise.
Performs follow-up actions to ensure work quality, task completion, and alignment with individual and department goals
Communicates effectively with health plans to obtain necessary information and resolve issues.
Handles incoming client inquiries efficiently, ensuring timely responses and applying specialized knowledge for successful resolution.
Manage patient statement processing and accurately and promptly post payments, ensuring account reconciliation and discrepancy resolution.
Actively seeks innovative ways to streamline processes and enhance efficiency as Octave grows.
Leverage AI tools as a core part of daily work (drafting, research, iteration) to improve efficiency, quality, and decision-making.