Billing Operations Specialist
About The Position
EverPass is seeking a detail-oriented Billing Operations Specialist to support our growing business by managing customer billing, order processing, subscription administration, and revenue operations within NetSuite. This role is responsible for ensuring customer orders are accurately entered, subscriptions are properly configured, invoices are generated correctly, and billing records remain accurate throughout the customer lifecycle. Working closely with Revenue Operations, Finance, Customer Success, and Sales, this individual will play a key role in maintaining billing accuracy and supporting operational excellence as EverPass continues to scale. The ideal candidate has experience working within NetSuite, enjoys process-oriented work, possesses a strong accounting foundation, and takes pride in delivering accurate, timely work.
Requirements
- Bachelor's degree in Accounting, Finance, Business Administration, or related field (or equivalent experience)
- 3-5 years of experience in: Billing Operations, Accounts Receivable, Revenue Operations, Accounting Operations
- 2+ years of NetSuite experience
- Strong Microsoft Excel skills
- Excellent attention to detail
- Strong organizational skills
- Ability to manage multiple priorities
Nice To Haves
- Subscription business experience
- SaaS or technology company experience
- Salesforce experience
- Stripe experience
- Chargebee experience
- Experience with recurring billing
- Understanding of revenue recognition principles
Responsibilities
- Process customer orders, subscriptions, renewals, upgrades, downgrades, cancellations, credits, and billing adjustments within NetSuite
- Review customer agreements to ensure billing accurately reflects pricing, contract terms, promotions, and subscription packages
- Generate invoices and validate billing accuracy prior to customer distribution
- Maintain customer billing records and subscription data
- Support recurring billing processes across EverPass subscription products
- Enter customer orders and billing transactions into NetSuite
- Maintain customer master records
- Validate order accuracy before processing
- Assist with system testing related to billing enhancements
- Help improve billing workflows and operational efficiency
- Partner with Revenue Operations and Customer Success to resolve billing questions
- Investigate invoice discrepancies
- Process refunds and credits
- Support month-end billing activities
- Assist with billing reconciliations and reporting
- Reconcile billing transactions
- Support month-end close activities
- Assist Finance with audit requests
- Maintain documentation supporting billing controls
- Ensure compliance with accounting policies
- Identify opportunities to automate manual billing processes
- Develop documentation and standard operating procedures
- Participate in continuous improvement initiatives
Benefits
- Competitive Compensation
- Medical, dental, vision, life, and long-term and short-term disability insurance
- Professional Development Programs
- Access to senior management and mentoring opportunities
- Employee Recognition Program
- Paid Parental Leave
- Mental Health and Recharge Days
- 401k Match
- Pre-tax Transportation
- Employee Assistance Program
- In-person and Virtual Social Events including: Team Wins and Highlights from the Month, Cultural and Diversity Spotlights, and Happy Hours
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
