Billing Operations Manager

SAFETY INSURANCE COMPANY • Boston, MA

5d • $85,000 - $110,000 • Hybrid

About The Position

The Billing Operations Manager is responsible for customer service and billing operations, develops and manages staff, resolves complex issues, and partners with others to meet the department goals. The role requires strong leadership, communication, problem-solving, productivity, and time-management skills. This is an in-office role based out of our Boston, MA office.

Requirements

• College degree or equivalent experience required
• Customer service experience required
• Strong analytical and problem-solving skills required
• Strong communication skills required
• Strong time-management, productivity, and organizational skills required

Nice To Haves

• Billing and payment operations experience preferred
• Supervisory experience preferred
• MBA, CPCU, or AIC designation preferred

Responsibilities

• Assigns and monitors team resources to ensure daily operations meet department goals
• Effectively trains, develops, and appraises staff
• Communicates effectively with staff, peers and senior management to articulate ideas, issues, and solutions
• Serves as the primary billing expert between the team and other segments of the organization
• Takes ownership and resolves any assignment presented to the billing team

Benefits

• 3 weeks accrued paid time off + paid holidays each year
• Health insurance (medical, dental, vision)
• Annual 401(k) Employer Contribution (up to 8% of your base salary)
• 100% tuition reimbursement
• Free on-site fitness center
• Complimentary coffee and breakfast service
• Hybrid work schedules
• Working Advantage Discount Program
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree