Billing Operations Manager (Payments & Partnerships)

Progress Partners

13d • Remote

About The Position

This is a hybrid role that combines payment operations ownership with active business development across our payment partner ecosystem. You will run the day-to-day operations of a payment stack and at the same time you will be actively building our pipeline of new PSPs, acquirers, APMs, and fraud tools. At our scale, payment operations and payment partnerships are inherently linked. Reconciliation data informs processor performance, while partnership discussions identify new tools and APMs for integration. The role requires a strategic owner who manages both the operational and strategic partnership aspects. As a senior individual contributor with high autonomy, you are expected to strategically set the agenda for operational priorities and partnership outreach based on business objectives.

Requirements

• 3+ years in payments — either in operations at a high-volume merchant, in a commercial role at a PSP/acquirer, or a combination. Consumer subscription experience is strongly preferred.
• Direct hands-on experience operating a Stripe account at a meaningful scale ($1M+/month processed). You should be able to discuss balance transactions, payouts, disputes, and Connect/Standard distinctions without needing to look anything up.
• Working knowledge of at least one PSP or orchestration platform. Understanding of cascading and routing logic is required.
• Demonstrated experience opening new merchant accounts in high-risk verticals (subscription, digital goods, consumer SaaS). You should be able to walk an underwriter through a KYB package.
• Strong commercial instincts — comfort negotiating with PSP sales teams, reading rate cards critically, and pushing back on terms when warranted.
• Excellent spreadsheet skills (Excel/Google Sheets) including pivots, lookups, and reconciliation logic.
• Outstanding written communication — partner emails, term sheet reviews, and internal updates need to be precise and professional.
• Requires strict CRM discipline and demonstrated experience maintaining an accurate pipeline in a formal system.
• Self-directed work style. You will manage your own calendar, your own pipeline, and your own ops priorities with weekly check-ins, not daily oversight.
• Comfort with ownership, transparency, and a results-driven mindset.

Nice To Haves

• Existing networks in the payments industry (PSPs, acquirers, fraud tools, APMs) that you can leverage from day one.
• Experience with payment operations in a multi-entity, multi-jurisdiction context (we operate two LLCs and process globally).
• Familiarity with chargeback and dispute workflows from the operations side — even if Risk owns the strategy, Ops needs to understand the flow.
• Prior experience integrating or evaluating BNPL providers, regional APMs (e.g., iDEAL, Bancontact, Pix), or digital wallets.
• Proven project management capabilities — these deals and integrations have many moving parts and benefit from someone who tracks them rigorously.

Responsibilities

• Own daily payment operations across all PSPs for all platforms. This includes settlement monitoring, payout reconciliation, refund flow oversight, and exception handling.
• Build and maintain operational dashboards showing per-platform, per-processor performance: approval rates, decline reasons, processor latency, settlement timing, refund velocity.
• Manage refund operations across the portfolio, including bulk refund handling, refund-vs-chargeback conversion, and policy enforcement.
• Partner with the Risk team to feed dispute data, approval data, and processor performance back into fraud and acquirer strategy.
• Optimize payment vendor billing, ensuring cost-effectiveness regarding processing fees, gateway fees, and fraud tool subscriptions.
• Maintain a live pipeline of payment partners — PSPs, acquirers, alternative payment methods (BNPL, digital wallets, APMs), fraud and chargeback tools, and adjacent fintech vendors.
• Source and qualify new partners through outreach (LinkedIn, conferences, warm intros, direct email) and bring at least one qualified opportunity per month to the Director of Payments for evaluation.
• Lead initial commercial conversations with prospective processors and tools — pricing discovery, capability matching, technical fit assessment.
• Drive MID applications and underwriting processes across LLCs — prepare KYB packages, financials, risk narratives, and remediation context.
• Negotiate commercial terms (processing rates, reserves, rolling reserve releases, chargeback fees, monthly minimums) and coordinate legal review.
• Stay current on industry trends — card scheme rule changes, new APMs, emerging acquirers in high-risk verticals, regulatory shifts. Share weekly intelligence with leadership.
• Maintain our CRM with accurate pipeline status, deal stages, and partner notes — this is non-negotiable.
• Work daily with the Risk team — they need the data you produce; you need their inputs to win MID applications.
• Partner with Finance on reconciliation, processor invoice review, and revenue reporting accuracy.
• Coordinate with Legal on partner contracts, processing agreements, and entity-level documentation.
• Brief Product and Engineering on processor capabilities, integration timelines, and operational constraints when new platforms or features are being scoped.
• Represent the company professionally in all external partner conversations — you are the first impression our partners get of how we operate.

Benefits

• Remote-first — work from anywhere in the world, no relocation required.
• Flexible hours — we measure outcomes, not time at a desk.
• Unlimited PTO — take the time you need to rest, recharge, and do your best work.
• Learning & development budget — courses, books, conferences, certifications, whatever helps you grow.
• Performance-based compensation — your impact directly shapes your pay and career trajectory.
• A small, senior, collaborative team where your work is visible and your decisions matter.
• The chance to build products used by millions of people across 160+ countries.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed