About The Position
This is a 6-month temporary position on the Billing & Collections team at Absorb. The team is client-facing and works with many other departments within Absorb. The Billing Operations team ensures that money moves as intended and is the first line of defense for solving billing and collection issues with clients. This role is ideal for someone who is good with numbers and has the initiative to investigate problems.
Requirements
- 2+ years of experience in a Billings role
- 2 + years of experience in collections
- High degree of accuracy and attention to detail
- Exemplary interpersonal skills and exceptional verbal and written communication skills
- Excellent time management and organizational skills
- Well organized and able to handle multiple tasks quickly and accurately
- High energy, flexible and has a willingness to take initiative
- Demonstrates creativity and ability to rely on experience and knowledge to successfully collect receivables balances
- Must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
Nice To Haves
- AbsorbLMS
- Zendesk
- Zuora
- Salesforce
Responsibilities
- Collect on accounts by sending invoice reminders and communication with customers via phone, email, or mail
- Respond to customer inquiries via automated ticketing system
- Conduct Zoom meetings with customers to clarify invoicing issues
- Perform customer and internal account reconciliations
- Ensure all customer accounts are in adherence with the company collection policy
- Post customer payments by recording credit card transactions and entering them into the accounting software
- Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted
- Verify the validity of account discrepancies by obtaining and investigating information from sales, customer support departments, and customers
- Resolve and validate deductions by entering adjusting entries
- Work with other departments to solve accounts receivable issues
- Proactively suggest process improvements that add value to the billing and collections process
- Assist with other accounting duties/projects as required
Benefits
- retirement savings programs
- eligibility for two different bonus plans
- generous time off
- comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance
- monthly Flex Allowance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
