Billing Operations Analyst

Notion • San Francisco, CA

40d • $119,000 - $140,000 • Onsite

About The Position

Our Billing Operations team is part of Finance and handles the order-to-cash flow: order management, billing, and collections. We partner closely with Sales, Legal, and Customer Success to ensure accurate invoices are sent, payments are received on time, disputes are resolved, and customers receive a world-class experience.

Requirements

• 4+ years of B2B billing & collections experience, ideally in a high‑volume, fast paced SaaS environment
• Strong written and verbal communication with a customer‑first mindset
• Proficiency with spreadsheets and AR tools; experience with Salesforce & NetSuite is a plus
• High attention to detail, organization, and follow‑through across multiple competing priorities
• Ability to partner cross‑functionally and thrive in a fast‑changing environment
• Practical understanding of proration, refunds, and true‑ups for seat-based SaaS and usage add‑ons
• Able to write clear SOPs and document established processes to ensure consistency
• You don't need to be an AI expert, but you're curious and willing to adopt AI tools to work smarter and deliver better results

Nice To Haves

• Experience with Salesforce, Stripe, Netsuite
• Familiar with usage based billing is a plus

Responsibilities

• Validate and process customer orders, then provision products to ensure accurate entitlements
• Own end‑to‑end invoice creation, including calculation of proration and credits
• Proactively engage customers via email to resolve billing issues and secure payment commitments
• Triage and resolve billing discrepancies and in partnership with our cross functional teams including Sales, Legal and Customer Success.
• Maintain accurate customer records, notes, and payment statuses in our systems
• Respond to and resolve customer inquiries in the billing queue through Zendesk
• Recommend and pilot process improvements, playbooks, and automation to continuously scale our processes
• Investigate and resolve tax, PO, and billing address issues
• Support month‑end close activities related to billing and AR

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees