Billing Operations Analyst

Royal Hawaiian Movers • Honolulu, HI

42d • $60,000 - $68,000 • Onsite

About The Position

The Billing Operations Analyst works cross-functionally with Operations, Customer Service, Accounting, and Collections to support accurate revenue capture, timely invoice processing, customer account integrity, and consistent applications of company billing practices.

Requirements

• Advanced Financial and Business Operations Acumen: Strong understanding of billing, Accounts Receivable, revenue recognition, customer account management, and the financial impact of accurate invoice processing.
• Analytical Judgment and Problem-Solving: Ability to evaluate facts, compare possible courses of action, identify root causes, and recommend appropriate resolutions for complex billing, account, and data discrepancies.
• Discretion and Independent Judgment: Demonstrated ability to exercise independent judgment on matters of financial, operational, customer, or process significance while recognizing when management review or approval is required.
• Policy and Procedure Application: Ability to interpret and apply billing policies, customer requirements, operating procedures, rate structures, approval protocols, and documentation standards consistently and accurately.
• Project Management and Organization: Excellent organizational and time management skills with the ability to manage multiple billing priorities, support process improvement initiatives, and meet deadlines with minimal supervision.
• Advanced Technical Skills: Proficient in Microsoft Office applications, with advanced knowledge of Microsoft Excel for data analysis and reporting. Ability to effectively use transportation management, operating, billing, and ERP/accounting systems.
• Communication and Collaboration: Strong written and verbal communication skills with the ability to explain billing issues, present findings and recommendations, and collaborate effectively with management, internal departments, and customers.
• Discretion and Confidentiality: Ability to maintain the highest level of confidentiality of financial, customer, billing, and company information.
• Bachelor's Degree (BS/BA) required, preferably in Accounting, Finance, Business Administration, or a related field.
• Minimum of three to five years of experience in billing, Accounts Receivable, financial analysis, or accounting support in a business environment.

Nice To Haves

• Experience in the transportation, freight forwarding, logistics, or warehousing industry is strongly preferred.
• Extensive experience using transportation management systems, operating software, or ERP/accounting systems is preferred.
• Advanced proficiency in Microsoft Office applications, with strong knowledge of Microsoft Excel.

Responsibilities

• Performs analytical work directly related to the company's billing, revenue, and customer account operations, including review of billing data, customer requirements, rates, charges, supporting documentation, and internal system information.
• Generate, review, and distribute customer invoices in a timely manner, exercising judgement to confirm billing completeness, accuracy, contractual or customer-specific requirements, documentation support, and readiness for issuance.
• Investigate and resolve billing, rating, invoice, revenue, and account discrepancies by evaluating relevant facts, comparing potential resolution options, determining appropriate next steps, and preparing corrections, adjustments, credits, rebills, or escalation recommendations consistent with company procedures.
• Exercise discretion and independent judgment with respect to matters of significance by analyzing billing issues that may affect revenue accuracy, customer relationships, operational workflows, financial reporting, or compliance with company billing practices.
• Interpret and apply established billing policies, customer requirements, operating procedures, rate structures, and approval protocols; identify situations requiring management review and recommend appropriate handling.
• Coordinate with Operations, Customer Service, Accounting, and Collections to obtain information, clarify billing questions, resolve invoice-related issues, and support business operations that depend on accurate and timely billing.
• Identify recurring billing issues, workflow gaps, data qualify concerns, or control weaknesses and provide recommendations to management to improve billing accuracy, reduce repeat discrepancies, support revenue integrity, and enhance operational efficiencies.
• Maintain accurate billing records, invoice notes, adjustment documentation, and discrepancy tracking in company billing, operating, and accounting systems; ensure records support auditability, management review, and customer account accuracy.
• Maintain confidentiality of customer, billing, financial, and company information and ensure billing activities are completed in accordance with the internal policies, approval requirements, and applicable business requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level