Billing Manager

Calfee Brand • Cleveland, OH

15d • $80,000 - $100,000

About The Position

The Billing Manager is responsible for overseeing all client billing operations and ensuring compliance with client agreements, firm policies, and industry standards. This role serves as a strategic liaison between attorneys, clients, and internal accounting teams to ensure accurate matter setup, timely invoicing, and high-quality client service. The Billing Manager provides leadership to the billing team, resolves complex billing issues, and drives process improvements to enhance efficiency, accuracy, and client satisfaction.

Requirements

• Bachelor’s degree in accounting, finance, or a related field.
• Minimum of five (5) years of professional law firm billing experience.
• Minimum of three (3) years of management experience leading billing or accounting teams.
• Extensive knowledge of law firm billing practices, rate structures, and client billing guidelines.
• Proficiency in 3E, eBilling Hub, and vendor eBilling portals, including Billing Point, Bottomline Legal‑X, BrightFlag, Collaborate, CounselLink, CounselGo, Legal Tracker, and TyMetrix (T360).
• Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP/XLOOKUP, and data analysis.
• Strong analytical, problem‑solving, and process improvement skills.
• Excellent communication, organizational, and client service abilities.
• Proven ability to manage multiple priorities and meet deadlines in a fast‑paced, deadline‑driven environment.

Responsibilities

• Oversee and manage all aspects of the firm’s billing operations, ensuring timely, accurate, and compliant invoicing.
• Collaborate with attorneys and internal stakeholders to ensure complete and accurate client and matter setup, including engagement letters, fee arrangements, billing guidelines, and client‑specific requirements.
• Review, approve, and interpret matter agreements and billing arrangements (including standard rates, IP fee schedules, flat fees, alternative fee arrangements, and discounts), ensuring accurate configuration within 3E.
• Manage the end‑to‑end billing lifecycle, including pre‑bill review, invoice generation, electronic billing submissions, rejection resolution, appeals, and compliance monitoring.
• Serve as the primary escalation point for complex billing issues, conducting detailed research and account analysis to resolve discrepancies efficiently.
• Ensure invoices comply with outside counsel guidelines, client requirements, and firm policies prior to submission.
• Maintain accurate client and matter data to minimize invoice rejections, disputes, and delays.
• Prepare and analyze billing reports and metrics to identify trends, monitor performance, and support strategic decision‑
• Lead, coach, and develop the billing team through regular communication, performance feedback, and professional development.
• Collaborate with IT and vendor partners to troubleshoot system issues, enhance billing platforms, and support system upgrades or integrations.
• Identify, recommend, and implement process improvements to enhance billing efficiency, accuracy, and scalability.
• Maintain strong working relationships with attorneys, clients, and internal teams through effective communication and a client‑service‑oriented approach.
• Ensure Trust account billing activity is handled in compliance with applicable regulations and firm policies.

Benefits

• We offer a competitive compensation and benefits program and an excellent work environment.
• We are an Equal Opportunity Employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager