Billing Manager

Simpson Thacher & Bartlett LLP • New York, NY

1d • $160,000 - $190,000 • Hybrid

About The Position

The Billing Manager is responsible for leading and overseeing the daily operations of a team of Billing Coordinators, ensuring accurate, timely, and compliant billing practices across the Firm. This role works closely with attorneys, firm leadership, and cross-functional teams to drive operational efficiency, maintain high service standards, and support the Firm’s financial objectives through consistent billing execution and proactive issue resolution.

Requirements

• Bachelor’s degree required
• 5 + years of billing experience in a large law firm and 3 + years of billing management experience supervising a team required
• Ability to effectively present information verbally and in writing
• Strong communication and presentation skills with the ability to present information in a variety of formats to team and higher levels of management in a confident and professional manner
• Proficiency in MS Office Suite, particularly in Excel
• Strong overall technical aptitude and experience with legal billing related systems; strong attention to detail
• Advanced analytical and problem-solving skills with the ability to fully utilize tools to compile and analyze data
• Ability to exercise good judgment and decision making
• Strong leadership qualities and ability to motivate, supervise and train staff
• Ability to effectively manage a team of employees with varying skills and expertise
• Ability to use discretion with sensitive and confidential information
• Ability to analyze complex problems and recommend and/or implement solutions
• Can organize, prioritize, plan and multi-task work activities, with the ability to effectively pivot to meet deadlines in a high-pressure environment with competing priorities
• Strong customer service skills
• Flexibility to adapt to all work situations and work varied hours

Nice To Haves

• Preferred Degree in Accounting or Business Administration preferred
• High level of proficiency with 3E or Elite Enterprise
• Familiarity with E-billing Hub

Responsibilities

• Lead, train, coach and mentor a team of Billing Coordinators, providing day-to-day management, workload oversight, and clear direction to meet daily, weekly and monthly billing deadlines, as well as short- and long-term goals and objectives of the department and Firm
• Manage team workflows and assignments to ensure balanced coverage, timely billing, and adherence to Firm policies, procedures, and client-specific billing requirements.
• Conduct regular 1:1 meetings with Billing Coordinators to review unbilled inventory, e-billing status reports and billing issues.
• Develop and guide staff to perform in accordance with billing policies and procedures, including timely follow-up and high-quality resolution of issues
• Proactively review inventory and consistently drive towards timely billing, anticipate issues and escalate as needed
• Aggregate and report monthly on billing projections and provide various analyses as requested on inventory
• Maintain active lines of communication within and between departments and with attorneys to resolve billing issues, and provide effective feedback and problem resolution
• Partner with management and other departments to assist with testing, implementation, documentation, and adaption of system enhancements and process improvements
• Participate in hiring, onboarding, performance management process, including providing feedback, setting expectations, and addressing performance issues when standards are not met
• Attend Partner meetings with Billing Coordinators, as needed, to support billing discussions, ensure service quality, and identify opportunities for process improvement
• Enforce guidelines set by Senior Management, implement changes and improvements, and recommend enhancements to billing methods, workflows, and procedures to improve efficiency and effectiveness.
• Participate in departmental and management meetings to discuss ongoing initiatives and projects, escalated billing issues, and recommendations for resolution.
• Ensure effective administration and communication of departmental and Firm policies and procedures
• Coordinate and provide coverage during absences of other managers and team members to maintain continuity of service.
• Work on special assignments and analysis as needed; coordinate with clients, Partners and firm management regarding projects, requested reports and analysis
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager