Billing Excellence Lead

Hiscox•Boston, MA

2d•$100,000 - $120,000•Hybrid

About The Position

The Billing Excellence Lead is responsible for driving continuous improvement and process excellence within the billing function. This role focuses on transformation, innovation, and strategic enablement—leading process design, improvement projects, and supporting programs run through the Transformation Office and Operations Delivery. The role is critical to enabling scalable, customer-centric billing operations that support business growth and compliance.

Requirements

Bachelor’s degree in Business, Operations, Finance, or related field.
5+ years’ experience in process improvement or billing excellence roles, preferably in insurance or financial services.
Strong analytical, project management, and stakeholder engagement skills.
Experience with billing systems, automation tools, and data analytics platforms (e.g., SQL, Power BI, Tableau).

Nice To Haves

Lean Six Sigma or similar process improvement certification preferred.

Responsibilities

Lead continuous improvement efforts for billing processes, identifying and implementing best practices and automation opportunities.
Design and optimize billing workflows to enhance accuracy, efficiency, and customer experience.
Act as SME for billing on transformation programs, collaborating with the Transformation Office and cross-functional teams.
Support the implementation of new billing technologies, ensuring alignment with operational goals and compliance standards.
Support reconciliation processes between billing systems, payments, and general ledger
Analyze billing data to identify trends, root causes, and improvement opportunities.
Develop and deliver training and change management initiatives to embed process improvements.
Track and report on improvement outcomes, including cost savings, cycle time reduction, and customer satisfaction.
Contribute to strategic planning and roadmap development for billing excellence initiatives.

Benefits

Competitive salary and bonus (based on personal & company performance)
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short-term disability and long-term disability coverage
24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
Dynamic, creative and values-driven culture
Modern and open office spaces, complimentary drinks