Billing Customer Service Representative

Southwoods Health•Boardman, OH

5h•Onsite

About The Position

Be the Voice of Southwoods Health At Southwoods Health, we believe the patient experience extends far beyond the clinical exam room. As a Billing Customer Service Representative, you are the primary point of contact for our patients’ financial inquiries. We are seeking a compassionate, professional, and detail-oriented individual who can deliver clear financial solutions while upholding our signature standard of "patient-first" care.

Requirements

Training or coursework in business office activities and strong computer proficiency.
Foundational knowledge of medical terminology is required.
Exceptional verbal communication skills with a proven ability to handle complex financial conversations with empathy and professional de-escalation techniques.
Strong problem-solving skills with the ability to exercise prudent judgment and reasoning to resolve complex account discrepancies.
Strong ethical and moral principles, with an uncompromised commitment to maintaining patient confidentiality (HIPAA) and driving patient satisfaction.

Nice To Haves

Prior experience in a medical billing or healthcare customer service setting is highly preferred.

Responsibilities

Act as the primary point of contact for all incoming billing calls, providing courteous, empathetic, and timely resolutions to patient inquiries.
Educate patients on financial assistance programs, assist in establishing manageable payment plans, and process account adjustments or settlements in accordance with company policy.
Proactively manage daily billing worklists, monitor delinquent accounts, and coordinate the formal review and submission of accounts to external collections when necessary.
Analyze and process Hospital Care Assurance Program (HCAP) applications based on Federal Poverty Guidelines, maintaining meticulous audit logs and ensuring strict document retention.
Systematically update patient billing records to maintain a clear documentation trail and ensure 100% compliance with all regulatory healthcare agencies.