Billing Coordinator

R+L Global•Ocala, FL

About The Position

This role is responsible for generating and processing accurate freight invoices by verifying shipment details against customer agreements, Bills of Lading (BOLs), and Proofs of Delivery (PODs). The Billing Coordinator will investigate customer disputes, undercharges or overcharges, and collaborate with internal operations and sales teams, carriers, and customers to resolve them in a timely manner. The position also involves managing customer billing portals and Electronic Data Interchange (EDI) systems, coordinating task distribution, preparing billing reports, analyzing billing issues to identify root causes and support process streamlining, and mentoring team members. Additionally, the role includes developing and improving Standard Operating Procedures (SOPs), verifying transactions for compliance, researching and resolving invoice discrepancies, and communicating professionally with various internal and external parties regarding billing concerns.

Requirements

High School Diploma or GED; Associate degree in any field of study, business-related preferred.
3+ years of experience in Billing; AR logistics preferred.
Previous logistics, transportation, domestic or international experience preferred.
Previous experience with Transportation Management Systems; McLeod, CargoWise preferred.
Highly proficient in data entry tasks with a record of handling numerous projects and meeting deadlines.
Must be organized, have an outstanding level of precision and attention to quality.
Strong communication skills, both written and oral, and inter-personal skills, with the ability to clearly and effectively communicate with people at all levels of the organization.
Must be proficient with Microsoft Office Suite including Excel, Word and PowerPoint.
Must be able to handle multiple tasks within specified timeframes.
Must possess the ability to use sound judgment when making independent decisions.
Must have the ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing unmatched customer service.
Ability to investigate customer, vendors, or carriers concerns and resolve in a timely manner.
Problem-solving mindset with attention to details.
Ability to read, write, and speak English fluently, Spanish is a plus.

Nice To Haves

Associate degree in a business-related field.
Previous logistics, transportation, domestic or international experience.
Previous experience with Transportation Management Systems; McLeod, CargoWise.

Responsibilities

Generate and process accurate freight invoices by verifying shipment details against customer agreements, Bills of Lading (BOLs), and Proofs of Delivery (PODs).
Investigate customer disputes, undercharges or overcharges, collaborate with internal operations and sales teams, carriers, and customers to resolve timely.
Manage customer billing portals and Electronic Data Interchange (EDI) systems by submitting invoices, monitoring errors, and resolving rejected claims promptly.
Coordinate task distribution and assign team coverage based on departmental priorities and workload demands.
Prepare routine order correction and billing reports to provide insights into customer billing and support leadership with month-end reconciliations.
Analyze billing issues to identify root causes and support process streamlining and automation initiatives.
Monitors and mentors to encourage further development of each team member's technical abilities.
Develop, document, and improve Standard Operating Procedures (SOPs) to increase operational efficiency and consistency.
Verify transactions to ensure compliance with financial policies, procedures, and customer requirements.
Research, analyze, and resolve invoice discrepancies and order correction requests accurately and efficiently.
Communicate professionally with internal departments, customers, carriers, creditors, and external partners via phone and email regarding billing concerns and account resolutions.
Oversee the order correction process by analyzing trends, identifying root causes, and implementing improvements to reduce invoicing correction volume.
Providing regular reporting and performance insights, with progress and findings to be reviewed by leadership on a quarterly or as needed basis.