Billing Coordinator

Robert C. Byrd Clinic•Lewisburg, WV

13h•Onsite

About The Position

This position will provide patient revenue management support throughout the revenue cycle, with a focus on charge entry, denials, accounts receivables, and collection of outstanding charges on patient accounts.

Requirements

High school diploma or equivalent required.
At least two years of experience in healthcare revenue cycle operations or support.
At least two years of Accounts Receivable (AR) experience.
Excellent computer skills, including proficiency in electronic health record (Athena) and practice management software.
Excellent written and verbal communication skills.
Ability to manage multiple priorities with strong attention to detail.
All employees are required to adhere to RCBC’s high standards of customer service excellence.

Nice To Haves

Associate degree in a business-related discipline preferred.
Knowledge of collection laws preferred.

Responsibilities

Provide comprehensive patient revenue management support throughout the revenue cycle, including billing and collections, financial counseling, insurance updates, and customer support.
Process hospital charges by accessing the hospital website to review medical documentation, determine appropriate procedural and diagnostic codes, input demographics and insurance information into Athena, and post charges accurately.
Demonstrate proficiency in handling all third-party payment plans.
Utilize knowledge of CPT and ICD-10 codes to assist patients, providers, nursing staff, and reception staff with inquiries.
Ensure accurate completion of charge entry processing to facilitate prompt claim payments and meet timely filing requirements efficiently.
Identify and implement process improvements to ensure the capture of all charges for services rendered.
Provide excellent customer service, acting as a reliable resource for patients and addressing their inquiries.
Enroll patients in the Sliding Fee Discount Program as needed.
Effectively use RCBC’s electronic health record (EHR) and practice management software.
Address unpostables and correspondence buckets, handle denials, and monitor inaccuracies in allowable amounts and payments received from all carriers.
Monitor denial trends to identify potential issues with coding, credentialing, and formatting, collaborating with relevant staff to resolve such issues.
Work to collect outstanding patient balances.
Collect charges that are assigned to patient responsibility.
Reconcile daily cash and credit card deposits accurately.
Input relevant data into the appropriate database systems to complete or update information related to the accounts receivable department.
Perform accounts receivable management tasks, including tracking payments, reconciling accounts, and generating reports to ensure timely resolution of outstanding balances.
Performs other duties as assigned.