Billing Coordinator / Billing Specialist

Republic Services

20h•Onsite

About The Position

With general direction, this role performs a variety of routine and non-routine moderately complex billing functions to ensure the proper preparation of accurate and timely bills to customers based on service contract terms and also is responsible for related activities. This role typically entails responsibility for customer accounts with complex billing arrangements due to contractual or statutory requirements.

Requirements

Directly related experience in which incumbents have worked with customers in a billing function in a service based industry.
A thorough knowledge and understanding of billing transactions and processes.
MS Excel skills at an intermediate level.
High school diploma or G.E.D.
A minimum of eighteen months related billing experience.

Responsibilities

Prepares monthly billing adjustments, obtains required approvals and enters adjustments into the billing system.
Researches and resolves routine and non-routine billing questions and discrepancies.
Determines the appropriate adjustment codes to process the transaction.
Reviews invoices for completeness and accuracy.
Follows up with customers or other division staff/management to resolve identified discrepancies.
Calculates and prepares manual billings for non-routine, complex billing arrangements.
Gathers and summarizes supplemental billing information to accommodate customer billing requirements.
Reviews various billing system reports to identify billing discrepancies and makes corrections as appropriate.
Posts cash receipts to customer accounts based on information from lock box reports and local cash receipt listings.
Performs basic and routine research to resolve differences or unidentified / misapplied payments.
Posts payments into the billing system to clear open obligations, or prepares remittance advices.
Accepts credit card payment from customers over the phone and processes recurring payments.
Completes customer set up in company billing system(s).
Acts as a resource for less experienced personnel, answering questions and providing training and support.
Performs other job-related duties as assigned.