Billing & Collections, Sr. Manager

Jackson Lewis•Omaha, NY

2d•$154,000 - $171,000•Hybrid

About The Position

The Billing and Collections Senior Manager will serve as the strategic and operational leader responsible for overseeing the end-to-end revenue cycle, including billing, appeals and collections. Reporting to the Senior Director of Billing and Collections, this leader will oversee Billing and Collections Managers and will drive consistency, accountability and continuous improvement across the revenue cycle. The Billing and Collections Senior Manager will work closely with department managers as an escalation point in supporting best practices for the team. This role is critical to ensuring that revenue processes are fully aligned, that staff are equipped with the right tools and training, and that the firm’s financial goals are met while delivering a positive client experience.

Requirements

Bachelor’s degree in finance, Accounting, Business, or related field (Master’s a plus).
10+ years of progressive experience in law firm revenue cycle management (billing, e-billing, and collections).
Strong leadership experience managing cross-functional revenue cycle teams.
Deep understanding of law firm financial operations, client expectations, and risk factors.
Proven ability to lead change and drive measurable performance improvements.
Excellent interpersonal and communication skills; strong executive presence.
Ability to build trust and credibility with partners, practice leaders, and staff at all levels.

Nice To Haves

Experience working with tools such as Aderant, BillBlast, and other legal e-billing platforms strongly preferred.

Responsibilities

Serve as the day-to-day operational leader for all billing and collections activity.
Partner with the Senior Director and Director of Billing and Collections to develop and execute a cohesive strategy for managing the full revenue cycle.
Directly manage functional managers supporting billing, appeals and collections.
Foster an environment of accountability, collaboration, and shared ownership across the revenue cycle.
Identify and address process gaps impacting revenue cycle efficiency, accuracy, and timeliness.
Establish and standardize KPIs, SLAs, and reporting metrics across all areas of responsibility.
Drive continuous improvement in WIP and AR management, compliance, and appeals/reductions outcomes.
Lead efforts to reduce rework, improve upstream data quality, and streamline the full revenue cycle.
Coach, mentor, and develop billing, appeals, and collections managers.
Establish consistent expectations for staff training, feedback, and career development.
Promote knowledge-sharing and cross-training to ensure functional depth and flexibility across the team.
Champion a culture of transparency, learning, and accountability.
Partners with practice leaders, partners, and administrative teams to align revenue cycle goals with broader firm priorities.
Work closely with Pricing, NBI, Intake, Finance, and IT teams to resolve upstream and downstream revenue challenges.
Serve as a credible, knowledgeable escalation point for complex billing, and collections issues.
Ensure adherence to client billing guidelines, outside counsel guidelines (OCGs), and firm policies.
Oversee audit readiness and ensure strong controls are in place across all revenue processes.
Drive compliance with contractual terms, client requirements, and internal quality standards.