Billing & Collections Specialist

Tucker Mechanical•Rocky Hill, CT

2d•Onsite

About The Position

Tucker Mechanical Inc. is seeking a qualified candidate to fill the role of Billing & Collections Specialist. The Billing & Collections Specialist supports the entire Service Department by performing a variety of activities, including the full billing cycle, ensuring accurate invoicing, managing timely collections, and resolving discrepancies as they arise. Responsibilities also include purchase order processing. This position requires someone who is self-directed, has the ability to multitask and is detail oriented.

Requirements

Candidates should have strong interpersonal and communication skills, be highly organized, and able to manage multiple tasks and deadlines.
They must work well independently and collaboratively, demonstrate attention to detail, and possess problem-solving abilities for resolving discrepancies and payment issues.
Comfort with deadlines and meeting collection targets is essential.
Core competencies include initiative, communication, teamwork, and time management.
Proficiency in Microsoft Office applications, (i.e., Outlook, Word, and Excel).
Must have the demonstrated ability to effectively communicate in English, cooperate, and collaborate with multiple levels of customer, employees, unions, government agencies, vendors and suppliers, and other contractor organizations.
The employee is regularly required to sit, see, talk, and hear.
The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls.
The employee is regularly required to walk, reach with hands and arms.
The position requires regular mobility within the office.

Nice To Haves

2+ years of working experience in billing/accounting
Associate degree or higher in Accounting or Finance, preferred
Familiarity with Adobe or Bluebeam PDF software suite.
COINS ERP software experience is preferred
Integrity, honesty, professionalism, and commitment to company values
Ability to thrive and work efficiently in a fast-paced environment
Strong organizational, communication, strategic, technical, analytical, problem solving, and multi-tasking skills
High standards of quality with attention to detail
Positive relationship-building across multiple levels of employees, management, suppliers, and customers

Responsibilities

Prepare, review, distribute, and maintain records for service, contract, project, and portal billings
Ensure accurate and timely invoicing according to the billing instructions, agreements, or quotes
Respond promptly to customer inquiries and maintain exceptional service throughout the billing / collection process.
Create projects and service orders within the COINS ERP software database
Monitor accounts receivable aging reports using provided tools and proactively contact customers to prevent significant aging.
Maintain accurate and detailed notes, including last contact dates, payment updates and follow-up status
Collaborate with internal and external departments to resolve discrepancies, investigate historical data, and correct issues such as missing checks, misapplied payments, and incorrect billings
Follow up on calls, send notices and statements, and advise on potential risks, or recommend outside collections
Enter and verify purchase orders, reconcile vendor invoices, and collaborate with vendors and internal teams to resolve discrepancies Other related duties as assigned or needed.