Client Billing & Collections Specialist
About The Position
Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. About the Role We’re looking for a detail-oriented and relationship-driven professional to join our team as a Client Accounts & Collections Specialist. In this role, you will manage the end-to-end collection process for a portfolio of accounts across a large network of independently operated businesses tied to a key enterprise client. You’ll perform detailed account reconciliations, collaborate with internal partners to resolve issues, and maintain positive client relationships while ensuring accuracy and compliance across complex billing structures.
Requirements
- Associate degree in business, accounting, finance, or related field.
- Minimum of 2 years of experience in collections, accounts receivable, or billing, ideally in a complex, multi-entity environment.
- Strong analytical and reconciliation skills; able to manage high transaction volumes with precision.
- Proficiency with Microsoft Excel and other Microsoft Office applications.
- Excellent communication, negotiation, and problem-solving skills, including the ability to navigate challenging conversations professionally.
Nice To Haves
- Experience in fleet management, financial services, or large client billing processes.
- Familiarity with ERP or AR systems and reporting tools.
- Detail-oriented and highly organized with the ability to prioritize effectively.
- Collaborative mindset with a focus on partnership and service excellence.
Responsibilities
- Responsible for managing the end-to-end collection process for a portfolio of accounts across a large network of independently operated businesses.
- Perform detailed account reconciliations across multiple entities and billing systems, identifying discrepancies, resolving issues, and maintaining accurate records.
- Interpret and explain complex billing structures, adjustments, and payment terms to client representatives and business owners.
- Conduct professional and, at times, challenging conversations to resolve payment issues, negotiate arrangements, and ensure adherence to contractual requirements.
- Collaborate closely with internal teams including Billing, Risk, Legal, and Operations to resolve disputes and maintain strong client relationships.
- Track, analyze, and report on collection performance metrics, escalating potential problem accounts as appropriate.
- Identify recurring issues and contribute to process improvements that enhance efficiency and client satisfaction.
- Maintain compliance with all company policies, procedures, and internal controls related to collections and client management.
- Provide insights to management regarding trends, potential risks, and opportunities for improving cash flow performance.
Benefits
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
