Billing & Collections Analyst

Planet Fitness • Hampton, NH

11h • Hybrid

About The Position

The Billing and Collections Analyst will play a key role in ensuring the accuracy, timeliness, and efficiency of recurring subscription billing and collection processes. This role is responsible for executing end-to-end billing operations, performing analysis of payment trends, optimizing collection strategies, and partnering with cross-functional teams to drive improvements in recurring revenue and cash flow. The ideal candidate possesses strong analytical skills, exceptional attention to detail, and a knowledge of member subscription billing models and payment systems. This role will be based out of our Hampton, NH office, and will be expected to work our hybrid work schedule.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field
• 3–5 years of experience in billing, accounts receivable, or revenue operations, with exposure to both B2C subscription billing and B2B/franchise billing
• Advanced Excel or data analysis skills
• Experience with modern billing and ERP platforms, preferably with some familiarity with payment gateways and collection tools
• Exceptional attention to detail and ability to manage multiple priorities in a fast-paced environment
• Strong analytical, problem-solving, and communication skills
• Proven ability to collaborate effectively across Finance, Customer Success, and IT functions
• Excellent presentation and communication skills along with the ability to communicate effectively across all levels of the organization
• Excellent leadership skills including the ability to motivate, guide, and mentor
• Dedicated learner with a natural curiosity for consistent growth
• Exhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environment
• Cooperative team player with an upbeat, positive, “can-do” attitude!

Responsibilities

• Execute recurring billing cycles accurately and on schedule, including both member subscriptions and PF franchisee billing.
• Process billing adjustments as necessary, including modifications to member subscriptions, issuing credits and/or refunds and supporting other ad hoc billing related activities.
• Support reconciliation of billing data across systems to ensure completeness and accuracy.
• Maintain and execute changes to customer accounts and billing schedules in accordance with company policy and GAAP standards.
• Support the implementation and maintenance of automated billing tools and workflows.
• Monitor accounts receivable aging and proactively manage customer outreach to minimize delinquency, including facilitating payment method updates directly in billing solution.
• Partner with Operations and Member Services to resolve payment issues and improve customer payment compliance.
• Develop and maintain key collection metrics, including DSO (Days Sales Outstanding), collection rate, and churn recovery rate.
• Recommend and execute process improvements to reduce failed payments and involuntary churn.
• Collaborate with payment processors to ensure seamless recurring transactions across multiple payment methods and geographies.
• Analyze payment failure data and implement recovery strategies (e.g., card updater services, retry logic, alternative payment methods).
• Assist in defining and executing payment processing strategies to improve successful collection rates and member experience.
• Prepare and analyze monthly billing and collection reports.
• Identify trends, risks, and opportunities related to customer payment behaviors.
• Support forecasting and audit activities by providing accurate, data-driven insights.
• Ensure billing and collections activities comply with internal policies, contractual terms, and regulatory requirements.
• Maintain documentation for SOX compliance and internal audit readiness.
• Support the implementation of system and process controls to enhance data integrity and reduce revenue leakage.

Benefits

• Planet Fitness cares about you and your well-being.
• We offer a comprehensive benefits package to eligible employees which includes the core medical, dental, vision, life and disability as well as supplemental accident, hospital and critical illness coverage options.
• In addition, we are proud to offer eligible employees a generous time off program (including volunteer time), childcare reimbursement, paid parental leave, pet care reimbursement, tuition reimbursement, free Black Card membership, learning and development programs and a whole host of engagement activities.
• We offer a 401(k) Plan with safe harbor employer matching and an employee stock purchase plan.
• This role is also eligible to participate in an annual corporate bonus incentive program based on company financial and personal performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees