Billing & Collections Specialist, Eurofins Environment Testing Southwest, Calscience, Tustin, CA

Eurofins USA Environment Testing•Tustin, CA

1d•Onsite

About The Position

Eurofins Environment Testing Southwest is seeking a Billing & Collections Specialist with strong office administration skills for its team in Tustin. The specialist manages an assigned portfolio of client accounts, reviews account status, pursues payment of past-due invoices, and researches and resolves conflicts that delay payment. The role is performed as directed by the Collections Manager and in accordance with collections policy. The specialist communicates account issues and prepares reports to support management decisions about client accounts. This is a full-time position eligible for overtime pay. The schedule is Monday through Friday, 7:00 AM to 4:00 PM, with possible overtime and weekends as needed. Compensation is $20–$24 per hour, depending on experience and qualifications.

Requirements

Proficiency in MS Word, Excel, and Outlook.
Proficiency in typing, data entry, and 10-key.
Experience answering phones professionally and promptly.
Authorization to work indefinitely in the United States without restriction or sponsorship.
Professional working proficiency in English, including the ability to read, write, and speak in English.
Knowledge of general business concepts and basic accounting.
Ability to use computers and accounting software.
Knowledge of basic mathematical principles.
Ability to multitask and prioritize.
Strong written and verbal communication skills.
Active listening, negotiation, and problem-solving skills.
Organizational skills and strong customer service skills.
Attention to detail and ability to employ tact and discretion in business-related conversations.

Nice To Haves

Experience with collections policies, procedures, and best practices.
AS/AA degree in Accounting or a related field.

Responsibilities

Monitor and maintain accounts within an assigned portfolio.
Contact clients verbally and in writing to request payment of past-due invoices.
Provide information and documentation to internal and external clients.
Work with the Collections Manager and Operations Designees to resolve client issues.
Maintain current and accurate account notes in collections software.
Provide account updates to the Collections Manager, Operations, and Sales as needed.
Work the daily follow-up queue in collections software.
Notify the Collections Manager about negative payment patterns.
Facilitate and/or attend conference calls related to collections activity on client accounts.
Research payment applications in Oracle to resolve cash discrepancies on client accounts.
Process credit card payments.
Complete side projects and tasks assigned by the Collections Manager.
Compile reports and communicate account issues to support management decisions.