Billing/Collections Representative

Servpro • Lake Geneva, WI

16h • Onsite

About The Position

This position plays a key role in the financial health of our company by helping ensure invoices are accurate, payments are collected, and customer accounts are properly maintained. No two days are exactly the same at SERVPRO, but if you enjoy organization, problem-solving, and helping keep a business running smoothly, you'll fit right in. Your day may start by reviewing accounts receivable aging reports, processing payments, and following up on outstanding balances. Throughout the day, you'll communicate with customers regarding invoices, answer account-related questions, create and send invoices, research billing discrepancies, and work closely with management to ensure accounts remain current. While collections is an important part of this role, customer service is equally important. Many of our customers have recently experienced property damage to their homes or businesses, and professionalism, empathy, and effective communication are critical.

Requirements

• Previous accounts receivable, billing, collections, bookkeeping, or related experience preferred
• Experience with QuickBooks preferred
• Strong customer service and communication skills
• Comfortable making collection calls and discussing past-due balances
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office, particularly Outlook and Excel
• Ability to prioritize tasks and manage multiple responsibilities
• Ability to work independently and as part of a team
• Ability to successfully pass a background check

Responsibilities

• Create and distribute customer invoices accurately and timely
• Review accounts receivable aging reports and follow up on outstanding balances
• Make collection calls and send collection correspondence
• Process customer payments and maintain accurate payment records
• Research and resolve billing discrepancies
• Maintain detailed account notes and collection activity records
• Assist with customer account inquiries and payment arrangements
• Work closely with management to monitor and reduce outstanding receivables
• Maintain accurate customer and financial records in QuickBooks
• Assist with administrative office tasks and phone coverage as needed
• Support month-end reporting and reconciliation activities
• Maintain confidentiality of customer and company financial information

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed