Billing & Collections Coordinator

Venture Logistics•Indianapolis, IN

33d

About The Position

At Venture, we help our clients deliver their products, their promises, and their potential every day. If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we'd like to meet you. POSITION SUMMARY The Billing & Collections Coordinator is responsible for performing billing-related tasks such as reviewing paperwork, processing invoices, and reviewing lists of unbilled loads to ensure consistent and accurate billing. Receive and make inbound and outbound calls to collect outstanding receivables. Service customer by answering general inquiries, invoice questions and addressing customer concerns. Create a positive, respectful, friendly environment among peers, superiors and customers.

Requirements

High School Diploma
Previous B2B or commercial collections experience
Collections 3 years
Web Portal 2 years
Oral Expression- The ability to communicate information professionally in speaking so others will understand.
Effective written communication skills needed for sending professional emails to a variety of audiences.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Mathematical Reasoning- The ability to choose the right mathematical methods or formulas to solve a problem.
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Persuasion - Persuading others to change their minds or behavior.
Time Management - Managing one's own time.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Computer Literacy: Ability to use Microsoft Office and Windows products to complete tasks. Ability to learn collection specific software.

Nice To Haves

Great Plains
TMW, MS Excel

Responsibilities

Locate and notify customers of delinquent accounts by email or telephone to solicit payment.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Confer with customers by telephone to determine reasons for overdue payments and to review the terms of service, or credit contracts.
Reconcile discrepancies on assigned accounts.
Advise customers of necessary actions and strategies for debt repayment.
Responsible for properly having updated notes on all accounts once customer has been contacted regarding their account balance.
Responsible for sending customers their monthly Accounts Receivable Statements
Escalate collection issues timely to management.
Persuade customers to pay amounts due within payment terms.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Perform various administrative functions for assigned accounts, such as recording address changes and updating the records of customers.
Work with appropriate personnel/departments to resolve any internal issues that is preventing a customer from paying their invoices within payment terms.
Meet Production Goals: Promise to pay, dollars, individual and team and/or department goals.
Develop and maintain positive, professional relationships with peers, superiors and customers.
Use TMW system to review electronic images of driver paperwork to ensure that the paperwork matches the load details in TMW.
Process invoices in TMW and ensure that those invoices are accurate based on customer rates and established billing rules and ensure that invoices are sent out via appropriate method (mail, email, uploaded, etc.) based on customer requirements.
Review list of unbilled loads, determine reasons no billing was done, and resolve those issues through phone and/or email contact with customers, drivers, shippers, etc., so billing can take place.
Regular and predictable attendance.