Billing & Patient Collections Coordinator

ODYSSEY BEHAVIORAL GROUP•East Hempfield Township, PA

7d•Hybrid

About The Position

STR Behavioral Health is seeking an experienced Revenue Cycle Coordinator to join our growing team! This is a hybrid role requiring a minimum of one day a week ONSITE. Schedule is M-F regular office hours. Who We Are STR Behavioral Health’s premier mental health and addiction treatment centers are located in Lancaster, Levittown, Bucks County, and Lehigh Valley, PA. The programs we offer include detox, residential, partial hospitalization, intensive outpatient, and outpatient care with licensed recovery housing. The approach at our treatment centers is firmly rooted in individualized, person-centered care to help clients uncover the “why” behind their disorders and help them build foundational relationships that help answer the “how” in moving forward. We work closely with every client to create personalized, high-quality treatment plans that cater to their specific needs and increase their chances of success. Our clinical team also meets regularly to adjust each treatment plan as the client progresses through treatment. Additionally, we work closely with each client’s family and other stakeholders to help people thrive in recovery. Position Summary The Revenue Cycle Coordinator is responsible for the accurate and timely billing of services provided to clients admitted to STR Behavioral Health facilities, patient responsibility collections, posting of payments, verification of benefits and authorizations, and claims resolution and follow-up.

Requirements

High School Diploma
Strong work ethic
Great organizational skills
Strong attention to detail
Up to date familiarity and knowledge with local insurance carriers
General knowledge of basic EMR and billing software
Familiar and competent with Microsoft word and excel packages
Basic knowledge of paper billing
3-5 years experience working in billing for an OON Health Care Provider, preferably Drug and Alcohol
Minimum 1 year experience working in an administrative position at a Health Care Provider, preferable in a finance position

Responsibilities

Responsible for weekly billing, researching payment discrepancies, and claims denial management
Ensures billing practices are ethical and compliant with company policies, and government regulations and guidelines
Follows HIPAA guidelines in handling patient information
Prepares appeal letters to insurance carriers, when necessary to obtain reimbursement
Compiles medical records and documentation, to provide support to Utilization Review appeals process and Compliance department review
Reviews daily technical and professional billing charges for multiple facilities
Prepares monthly patient responsibility invoices and performs collections follow-up
Assures accurate billing based on services provided
Provides excellent customer service. Must possess a high level of interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations
Responsible for billing systems in maintenance, rate verification, and rate updates, including the application of contractual adjustments and allowances.
Confirms admissions, transfers, and discharges with Admissions Department and reconciles weekly census to ensure the accuracy of billing
Performs other duties as assigned