Billing Clerk

Aston Carter•Norfolk, VA

4d•$20 - $20•Onsite

About The Position

This role focuses on performing a wide range of administrative activities that support billing and compliance processes for chassis operations at the Port of Virginia. The Administrative Assistant ensures accurate invoicing, maintains up-to-date records, responds to customer inquiries, and assists operational staff with critical documentation and inventory-related tasks in a fast-paced port environment.

Requirements

Proficient data entry skills with strong attention to detail and accuracy.
Strong self-starter mindset with an eager-to-learn attitude and the ability to work independently.
Relevant office, accounting, or administrative background supporting billing or compliance processes.
Effective business communication skills, including professional email, phone, and in-person communication.
Proficiency with Microsoft Office applications for documentation, reporting, and communication.
Ability to manage multiple tasks in a fast-paced operational environment and adapt to changing priorities.

Nice To Haves

Possession of a TWIC Card (Transportation Worker Identification Credential) or ability to obtain one as required for port access.
Experience in logistics or transportation environments, particularly in port or terminal operations.
Familiarity with inventory tracking and documentation related to equipment or asset management.
Understanding of billing processes, invoicing procedures, and basic accounting principles.

Responsibilities

Investigate and resolve disputes related to off-terminal chassis invoices, toll invoices, and maintenance and repair (M&R) invoices.
Process toll and M&R invoices that are properly supported and assessed, ensuring records are accurate and current.
Create and process monthly terminal invoices and fumigation invoices in a timely and precise manner.
Respond to inquiries and answer questions via telephone and email regarding chassis operations and Port of Virginia activities.
Maintain high levels of customer service by providing timely, professional, and accurate responses to internal and external stakeholders.
Support Service Advisers in daily operations by assisting with activities such as pulling registrations and license plate information.
Compile, sort, and prepare documents and reports related to inventory and billing, ensuring information is organized and accessible.
Properly file and maintain billing records to support compliance and audit requirements.
Update and remain knowledgeable of daily inventory counts to support operational decision-making.
Track and trace long-dwelling chassis and problem-solve chassis migrations to reduce dwell times and improve asset utilization.
Perform other related duties as assigned to support port operations and administrative functions.