Billing and Sales Representative (NB)
About The Position
DependableIT is a growing Outsourcing company seeking exceptional Billing and Sales Representatives dedicated to driving sales and providing excellent customer service. You will be supporting Internet, Digital Phone, and Cable TV subscribers over the phone to resolve billing issues, while also identifying opportunities to upgrade packages, bundle services, or sell new services. The ideal candidate is hungry for growth, committed to ongoing learning, self-fulfillment, health, and happiness, drives improvement and innovation, and respects team members with open communication and positivity.
Requirements
- Stellar attendance and punctuality are a must
- Minimum 1-year customer service experience preferred
- Ability to receive and implement ongoing feedback / coaching
- Exceptional customer service and interpersonal phone etiquette skills
- Comfortable with technology, the Internet, Windows, and competent typing skills
- Ability to successfully employ de-escalation strategies
- Strong oral/written communication skills
- Must be results oriented
- Motivated to be a consistent performer
- Availability to be scheduled between 8am and 9:30pm Mon-Sun
- Candidates must be legally able to work in New Brunswick, Canada
- Candidates should not be convicted of a criminal offense for which a pardon has not been received
Nice To Haves
- Ability to work from home
Responsibilities
- Provide exceptional customer service and problem solving by responding to Inbound calls
- Assist in billing calls - resolve billing issues, clarify charges on their account, help them to make payments
- Identify where sales can be made, and push for sales on billing calls
- Be an active listener who can show empathy and patience in a non-scripted environment
- Resolve customer inquiries
- Work in a fast paced, high volume, environment
- Be comfortable with change
- Multitask efficiently using several Windows applications simultaneously to verify customer information, determine the root cause of any issue and provide the proper resolution
- Achieve performance goals for call time, accuracy, quality, de-escalation, and customer satisfaction
Benefits
- Medical, Dental and Vision Benefits after 6 Months
- Career Advancement - We promote from within; advance your career through your actions!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
