Billing and Payment Specialist
About The Position
Encova Insurance is seeking a Billing and Payment Specialist to work a flexible hybrid role from our Charleston, WV location. This role will report to the Director, Treasury Operations. The Billing & Payment Specialist is responsible for the accurate and timely processing of customer billing, payment posting, cash receipts, bank deposits, account reconciliation, and collection support activities. This position serves as a key point of contact for customers and internal business partners regarding billing inquiries, payment research, account discrepancies, and collection matters. The role supports operational excellence by ensuring accurate financial records, maintaining strong internal controls, and identifying opportunities to improve billing and payment processes.
Requirements
- Proficiency in Microsoft Excel and financial systems.
- Effective verbal and written communication skills.
- Strong customer service and problem-solving capabilities.
- Ability to prioritize work, manage multiple tasks, and meet deadlines.
- Ability to work independently and as part of a team.
Nice To Haves
- Associate degree in Accounting, Finance, Business Administration, or a related field preferred.
- Experience in billing, accounts receivable, cash application, treasury operations, or related financial functions preferred.
- Experience with automated billing systems and payment processing platforms preferred.
- Strong understanding of billing, payment processing, cash application, and accounts receivable procedures.
- Ability to reconcile accounts and investigate discrepancies.
- Strong attention to detail and accuracy.
Responsibilities
- Process and accurately post customer payments received through various channels, including lockbox, electronic payments, ACH, wire transfers, and checks.
- Prepare and reconcile daily bank deposits and cash receipt activity.
- Research and resolve payment discrepancies, unapplied cash, billing errors, and customer account issues.
- Maintain accurate customer account records and ensure timely application of payments.
- Monitor accounts receivable balances and assist with collection efforts on past-due accounts.
- Respond to customer and internal inquiries regarding billing, payment status, account balances, and transactions.
- Perform daily, weekly, and monthly reconciliations of billing, payment, and cash activity.
- Identify process improvement opportunities to enhance efficiency, accuracy, and customer service.
- Support month-end closing processes and provide reporting related to billing, collections, and cash receipts.
- Ensure compliance with company policies, accounting standards, and internal control requirements.
- Assist with testing and implementation of billing, payment, and treasury-related system enhancements.
- Monitor outstanding checks and credit balances, assisting with the preparation and filing of unclaimed property reports and remittances as required by applicable state regulations.
- Perform other duties as assigned.
Benefits
- Health, Dental & Vision Insurance
- Company-provided life and income protection plans
- Eligibility to participate in a company incentive bonus program
- 401(k) Retirement Plan - 100% company match up to 7% on annual salary
- Paid Time Off, Paid Holidays, and Floating Holidays
- Flexible Work Arrangements - Hybrid and remote depending on the role
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
