Billing and Implementation Specialist

Event Temple•Halifax, NS

8d•CA$50,000 - CA$65,000•Remote

About The Position

Event Temple is seeking a Billing & Implementation Specialist to join their Customer Success team. This role is responsible for all aspects of subscription management, including billing of renewals, collections, and churn processing. Additionally, the specialist will manage data migration for new customers and set them up on the system, including integrations when necessary. The ideal candidate is tech-savvy, enjoys customer interaction, and will lead these responsibilities while providing necessary reporting. The position is remote-friendly for candidates based in Nova Scotia, Canada.

Requirements

Previous experience in a customer-facing role, preferably in B2B SaaS or Hospitality in implementation and billing positions.
Familiarity with CRM platforms (HubSpot preferred) and how billing and CS workflows intersect.
Ability to identify process inefficiencies and suggest improvements.
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
Strong customer service and relationship-building skills, with a focus on delivering a positive client experience.
Ability to work well both independently and as part of a team.
Strong organizational skills with the ability to manage multiple projects and deadlines.
A keen eye for detail to ensure accuracy in data migration, account setups, and documentation.
Ability to quickly learn and adapt to new tools, technologies, and processes in a fast-paced environment.
Passion for data and for helping customers succeed and ensuring a smooth onboarding experience.

Nice To Haves

Experience with data migration tools and techniques.
Experience configuring API integrations between SaaS platforms.
Background in hotel sales & catering systems.
Hands-on experience with Stripe for subscription billing and collections.

Responsibilities

Lead data migration for new customers, including extracting, analyzing, cleaning, and importing data.
Configure API integrations between Event Temple and other hotel technology platforms.
Set up new customer accounts and user access.
Build custom fields, menus, and account configurations.
Troubleshoot and resolve data or integration issues.
Create and maintain implementation documentation.
Provide reports on import scopes, timelines, and challenges.
Manage the full subscription billing lifecycle, including renewals, invoicing, upgrades, downgrades, cancellations, and churn processing.
Manage collections for overdue accounts.
Conduct monthly billing audits to ensure accuracy.
Track and report on AR aging, collections rate, and delinquent churn.
Maintain accurate records in Stripe and HubSpot and resolve billing discrepancies.