Billing and Follow-Up Representative-I (Medical Billing Follow-up) - PFS (100% Work Onsite in Davenport, Iowa for Training Only, and then Work Remote)

Trinity Health•Davenport, IA

1d•Hybrid

About The Position

Performs day-to-day billing and follow-up activities within the revenue operations of an assigned Patient Business Services (PBS) location. Serves as a member of the billing and follow-up team at a PBS location responsible for billing and follow-up of government and non-government accounts. The position reports directly to the Supervisor Billing and Follow-up. This role involves daily activities supporting the revenue cycle process, documenting claims, identifying and escalating issues, contacting payers for payment, reviewing correspondence, communicating with hospital departments, investigating overpayments, underpayments, credit balances, and payment delays, researching claim rejections, and proactively following up on delayed payments. The representative will also prepare special reports as directed and maintain knowledge of applicable laws and regulations.

Requirements

High School diploma and successful completion of Trinity Health Trainee program as well as achievement of related program productivity and quality standards or at least one (1) year of experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities or an equivalent combination of education and experience.
Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
Excellent verbal and written communication and organizational abilities.
Strong interpersonal skills are necessary in dealing with internal and external customers.
Accuracy, attention to detail and time management skills.
Ability to work independently.
Ability perform billing and follow-up activities in a prompt and accurate manner in order to reduce potential financial loss to the patient and the Ministry Organization.
Must be comfortable operating in a collaborative, shared leadership environment.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Nice To Haves

Experience in a complex, multi-site environment preferred.
Completion of regulatory/mandatory certifications and skills validation competencies preferred.

Responsibilities

Performs daily activities as part of the billing and follow-up team in support of the revenue cycle process for an assigned PBS location.
Documents claims billed, paid, settled, and follow-up in appropriate system(s).
Identifies and escalates issues affecting accurate billing and follow-up activities.
Adheres to proactive practices which include contacting the payer directly for payment due on accounts and reviewing and responding to all mail correspondence in a timely and accurate manner.
Communicates with appropriate hospital departments to clarify billing discrepancies and obtains demographic, clinical, financial, and insurance information.
Performs all routine follow-up functions which includes the investigation of overpayments, underpayments, credit balances and payment delays.
Tasks will be routed to the correct workflows with the objective of maximizing reimbursement for services rendered and ensuring claims are paid or settled in a timely and accurate manner.
Researches claim rejections, make corrections, take corrective actions, and/or refer claims to appropriate colleagues to ensure timely and accurate claim resolution.
Proactively follow up on delayed payments by contacting patients and third-party payers determining the cause for delay and supplying additional data as required.
May prepare special reports as directed by the Supervisor Billing and Follow-Up to document follow-up services, e.g., number of claims and dollars billed, claims edited, claims unprocessed, etc.
Other duties as needed and assigned by the supervisor.
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.