HYBRID Billing And Collections Specialist

Aston Carter•Parsippany-Troy Hills, NJ

2d•$75,000 - $90,000•Hybrid

About The Position

The Billing and Collections Specialist manages the full billing and collections lifecycle within a legal environment, ensuring accurate invoicing, timely collections, and clear communication with internal and external stakeholders. This role requires a solid understanding of legal billing practices, electronic billing processes, and rate structures, along with the ability to analyze client billing agreements and support attorneys with unbilled time, costs, and accounts receivable. The specialist works closely with the accounting team and attorneys to uphold firm policies, maintain detailed records, and help drive efficient, client-focused billing operations.

Requirements

5+ years of experience in billing and collections within the legal industry.
Solid understanding of billing and collections processes, electronic billing workflows, and rate structures in a legal environment.
Hands-on experience with Aderant Expert billing software.
Experience with electronic billing vendors and legal e-billing platforms.
Proficiency with Microsoft Word and Excel, including use of functions, formatting spreadsheets, and creating and working with pivot tables.
Familiarity with Microsoft Outlook for professional communication and coordination.
Ability to work independently as well as collaboratively within a team.
Strong ability to prioritize rush requests and consistently meet month-end and year-end deadlines.
High attention to detail and strong focus on accuracy and quality of work product.
Strong written and verbal communication skills for interacting with attorneys, clients, and internal staff.

Responsibilities

Monitor and work directly with attorneys on unbilled time, costs, and collection of accounts receivable.
Document client activity and collection efforts in a clear and organized manner.
Serve as a firm ambassador by responding to client billing inquiries and facilitating collection efforts in a professional and service-oriented way.
Analyze and document specific client billing agreements and alternative fee arrangements.
Maintain accurate records related to client billing guidelines, agreements, and collections.
Adhere to firm billing and collection policies and procedures at all times.
Communicate clearly with internal and external clients, both in writing and verbally, regarding billing matters and collection of accounts receivable.
Respond to attorney inquiries regarding unbilled inventory, as well as billing and payment historical data.
Research and provide direction on resolving billing and payment issues, including discrepancies and questions from clients or attorneys.
Identify short-paid invoices and reconcile differences to ensure accurate account balances.
Issue monthly client statements of account in a timely and accurate manner.
Cross-train with other team members to provide coverage and support across the billing and collections function.
Assist with hotline and email inbox requests related to billing and collections.
Train new attorneys and legal assistants on inventory processes and billing software.
Support electronic filing of work to align with the firm’s green initiative to reduce paper usage.
Prioritize rush requests and meet month-end and year-end billing and collections deadlines.