Billing Analyst

Ingram Content Group • La Vergne, TN

5d • Onsite

About The Position

Ingram Content Group (ICG) is hiring a Billing Analyst to contribute to our team in our La Vergne, TN office. As the Billing Analyst, you will be responsible for reviewing client account activity to identify discrepancies. You will also review customer accounts for billing errors in pricing, shipping, taxes, etc. and work with various ICG departments to identify the source of the dispute. In addition, you will conduct a review of customer files to identify unacceptable customer returns and work with other ICG departments to resolution. Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.

Requirements

• Bachelor’s degree in Accounting or business-related field or equivalent (4 years) of A/R related work experience
• 1 year of Credit/collections, Accounts Receivable, or Accounts Payable experience
• 1 year analysis, customer settlements, or auditing experience
• 1 year experience training and/or coaching others
• 1 year experience in MS Office applications, particularly Excel to include formulas, Macros, Power Queries, data manipulation, pivot tables and X-look up functions

Responsibilities

• Monitors customer accounts for discrepancies; matches deductions to credit memos where appropriate.
• Identifies unacceptable returns and explains discrepancies to customer.
• Assists other associates with guidance on policy and procedure, dispute resolution, and validity of discount/pricing and other publisher related issues.
• Prepares customer settlement proposals and presents to customer with approval from management; follows-up as needed to finalize with customer.
• Manages coop processes for assigned team
• Prepares unacceptable returns reporting for customers
• Assists Credit Manager or Director with associate training and oversight of workflow, including customer reporting.
• In depth research and data analysis for targeted issues on top 5 accounts
• Manual data collection and analysis for special billings and credits that cannot be processed by the regular system.
• Maintains familiarity with all aspects of A/R and billing systems.
• Develops and utilizes online and automated systems, such as Power Query, Macros, and Qlik to improve departmental workflow and resolution of account discrepancies and trains team members on usage of these tools.
• Conducts audits of customer account activity for comparison to contracts.

Benefits

• Medical/Prescription Drug plans
• HSA
• Vision
• Dental
• Health Care FSA
• 15 vacation days & 12 sick days accrued annually and 3 personal days
• 401K match
• Life and AD&D
• Employee Assistant programs
• Group Legal
• Wellness program with access to onsite gym and basketball court for associates
• Tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
• Company match program for United Way donations
• Volunteer opportunities and in-kind drives for non-profits throughout the year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level