Billing Analyst

DuraServ Corp • Coppell, TX

15d • Onsite

About The Position

DuraServ is looking for a Billing Analyst who owns the collections process with precision — managing accounts, resolving disputes, reconciling records, and protecting the company's cash position one accurate transaction at a time. DuraServ generates revenue across nine regions through thousands of service calls, projects, and customer accounts. The billing, collections, reconciliation, and credit management processes directly determine how much of that earned revenue reaches the bottom line. In this role, you'll manage customer collections across phone, email, and written communications; reconcile accounts and resolve discrepancies before they compound; ensure accurate payment application; evaluate credit; and maintain the records that make the entire AR function auditable and defensible. Every detail you handle correctly protects cash flow. Every one you miss creates a problem downstream.

Requirements

• High School diploma or equivalent required
• 2+ years of accounts receivable collections experience — you've worked overdue accounts, reconciled ledgers, and resolved disputes in a professional environment
• Knowledge of foundational AR and accounting principles, including electronic billing procedures and industry standards
• Advanced proficiency with Microsoft Office 365, particularly Excel for account analysis and reporting
• Analytically precise — you review billing information with a level of scrutiny that catches what others miss before it becomes a collections problem
• Professionally persistent — you follow up on overdue accounts without being aggressive; you know that tone and timing are what move a customer from resistant to resolved
• Detail-obsessed — payment applications, account reconciliations, and collection records all reflect the same standard: accurate, complete, and current
• A clear communicator — you explain billing disputes and payment expectations to customers in writing and verbally with professionalism and clarity
• Technically capable — advanced Microsoft Office 365 proficiency is required; experience with technology platforms, reporting tools, and data management gives you a meaningful advantage
• Self-directed — you manage your own account queue, prioritize by aging and risk, and produce results without waiting to be told what needs attention

Nice To Haves

• Associate or bachelor's degree in Accounting, Finance, Business, or a related field
• Experience with technology platforms, reporting dashboards, and data management tools in an AR or billing context
• Background in credit evaluation, payment arrangement negotiation, or aged receivables reduction

Responsibilities

• Manage customer collections through phone, email, and written communications — contacting customers on overdue invoices, following up on payment reminders, and driving resolution without damaging the customer relationship
• Maintain detailed, accurate records of all collection activity, customer interactions, and payment arrangements — your documentation is the evidence trail when a dispute escalates
• Reduce aged receivables through consistent, professional follow-through — every overdue account has a path to resolution and you find it
• Reconcile customer accounts, identify discrepancies, and resolve payment issues — you find the problem before the customer calls about it
• Ensure accurate application of payments to customer accounts and update records accordingly — a misapplied payment creates a ripple effect; you prevent it
• Leverage strong analytical skills to review and verify billing information, catching errors at the source before they affect the ledger
• Conduct detailed credit evaluations and set appropriate credit limits based on company policy — your assessments protect DuraServ from exposure before a problem becomes a loss
• Apply knowledge of electronic billing procedures and AR principles to maintain compliance with industry standards and internal controls

Benefits

• Competitive compensation commensurate with experience
• Full benefits package: medical, dental, vision, and 401K with company match
• Company-provided life insurance, short-term and long-term disability
• A role where your accuracy has direct, measurable impact on company cash flow and financial health
• Stable, office-based environment at DuraServ Corporate with no travel requirement
• A team that values precision, professional persistence, and continuous improvement
• Clear path for growth within the AR and finance function for high performers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED