Billing Administrator

Southland Industries•Pflugerville, TX

About The Position

Responsible for ensuring accurate and timely billing and invoicing, monitoring customer accounts and handling customer inquiries and resolving billing discrepancies. May also engage in collections activities. Sets up new customer account and maintain up-to-date and accurate customer information for Accounts Receivable/Payable. Collects and compiles customer billing records such as work orders, sales tickets, charge slips and technician time sheets. Computes total amounts due and enter the relevant information into database. Ensures accuracy of billing information, negotiated terms and compliance with current legislation. Prepares and distributes invoices to customers on a timely basis, including accurate details, dates of service, services performed and/or amounts due. Monitors customer accounts: ensures payments made on time, reports on overdue accounts. Maintains an acceptable level of overdue invoices as determined by Accounting policy. May assist with collections of past dues by contacting customers via telephone, email, and/or written correspondence. Generates credit memorandums to indicate incorrectly billed services. Upholds a level of confidentiality regarding any costing and billing when communicating with outside vendors, customers, etc. Responds to customer billing questions via telephone and email. Scans and files all account records into system accordingly. Performs backup duties and answer rollover calls for dispatch personnel.

Requirements

High School diploma or equivalent
Two (2) years of billing or directly related experience
Working knowledge of MS Office and Billing/Financial software
Good organizational skills and attention to detail and accuracy
Understanding of billing and invoicing process
Effective written and verbal communication skills; ability to communicate effectively and respectfully with customers

Responsibilities

Ensuring accurate and timely billing and invoicing
Monitoring customer accounts
Handling customer inquiries and resolving billing discrepancies
Collections activities
Setting up new customer accounts and maintaining up-to-date and accurate customer information for Accounts Receivable/Payable
Collecting and compiling customer billing records
Computing total amounts due and entering the relevant information into database
Ensuring accuracy of billing information, negotiated terms and compliance with current legislation
Preparing and distributing invoices to customers on a timely basis
Monitoring customer accounts and reporting on overdue accounts
Assisting with collections of past dues
Generating credit memorandums
Upholding a level of confidentiality regarding costing and billing
Responding to customer billing questions
Scanning and filing all account records into system
Performing backup duties and answering rollover calls for dispatch personnel

Benefits

401(k) plan with 50% company match (no cap) and immediate 100% vesting
Medical, dental, and vision insurance (100% paid for employee)
Annual bonus program based upon performance, achievement, and company profitability
Term life, AD&D insurance, and voluntary life insurance
Disability income protection insurance
Pre-tax flexible spending plans (health and dependent care)
Paid parental leave
Paid holidays, vacation, and personal time
Training/professional development opportunities and company-paid memberships for professional associations and licenses
Wellness benefits