Billing Account Representative (IN PERSON)

BPW Medical Billing Services LLC•Bel Air, MD

10h•Onsite

About The Position

Balance Point Wellness provides behavioral health therapy and professional psychiatric services throughout Baltimore City, Baltimore County, Harford County, Salisbury, and Delaware. We are committed to helping individuals and families improve their mental health and overall well-being by providing comprehensive, accessible, and individualized care. Our services include a variety of therapeutic and wellness-focused approaches designed to meet the diverse needs of the communities we serve. This is a full-time, in-office position based at our Bel Air, Maryland location. The selected candidate will be expected to report to the office Monday through Friday and work closely with the Finance and Billing team to support daily billing, payment processing, and accounting functions. This is a dynamic and collaborative work environment. Candidates should be comfortable working in an office setting, managing multiple priorities, maintaining confidentiality, and communicating professionally with clients and internal staff.

Requirements

1–2 years of experience in medical billing preferred.
1–2 years of customer service experience; experience in a mental health or healthcare setting preferred.
High school diploma or GED required.
Working knowledge of general accounting principles.
Strong attention to detail, organization, and accuracy.
Excellent written and verbal communication skills.
Ability to maintain confidentiality and handle sensitive client and financial information.
Proficiency with computers and standard office software.

Responsibilities

Process client payments accurately and in a timely manner.
Process and submit billing claims to insurance companies as assigned.
Monitor client accounts and follow up on outstanding balances.
Collect past-due client balances in a professional and respectful manner.
Generate invoices, account statements, payment reminders, and final notices.
Assist with managing financial data and resolving outstanding invoices and account discrepancies.
Enter and maintain accurate client and financial information in accounting and billing software.
Process payments received through various payment channels.
Record and reconcile payments in the appropriate accounting and billing systems.
Review client accounts and communicate with clients regarding balances, payments, invoices, and account questions.
Utilize electronic, standard, and certified mail services to distribute invoices, statements, and other account-related correspondence.
Maintain accurate and organized billing and accounting records.
Protect the confidentiality of client financial and personal information in accordance with applicable privacy requirements.
Communicate effectively with clients, insurance companies, and internal departments as needed.
Perform other duties and responsibilities as assigned.