Biller IV - Shared Business Office - FT Days

University of California, Irvine•Anaheim, CA

20h•Onsite

About The Position

The Biller IV Customer Service Rep is the advanced level in this series and capable of working with the most complex accounts and transactions within Single Billing Office, which includes physician and hospital receivables. Serves as a resource to other staff dealing with difficult accounts and needing help with troubleshooting. The Customer Service Rep will respond to questions from patients, physicians, payers and others regarding the status of accounts. Acts as a liaison between the Single Billing Office, hospital departments, physician offices and vendors. The identification of essential functions below is not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.

Requirements

Skilled at using computerized systems and applications to maintain/update patient accounting information
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Must have excellent computer skills
Must demonstrate customer service skills appropriate to the job
Good math skills to accurately perform a variety of calculations related to patient accounting
Excellent communication skills to effectively interact with PFS staff, PBG Staff and standalone physician billing offices, leaders of the organization, payers, patients and their families and the external community
Demonstrated experience or knowledge of hospital and physician receivables
Analytical Skills required to research and explain patient balances
Advanced knowledge of revenue cycle processes gained from previous related work experience in a healthcare setting
Advanced knowledge of a variety of non-governmental and governmental payers
Ability to resolve routine and non-routine errors independently and to assist others in problem solving
Ability to maintain a work pace appropriate to the workload
Must be able to provide proof of work authorization

Nice To Haves

Knowledge of University and medical center organizations, policies, procedures and forms
Bilingual in English and Spanish

Responsibilities

Respond to questions from patients, physicians, payers and others regarding the status of accounts.
Act as a liaison between the Single Billing Office, hospital departments, physician offices and vendors.
Serve as a resource to other staff dealing with difficult accounts and needing help with troubleshooting.
Work with the most complex accounts and transactions within Single Billing Office, which includes physician and hospital receivables.
Facilitate cash collection on patient accounts.