Biller / Collector - Hybrid Position

Healthstar/CPS•Morristown, TN

3d•Hybrid

About The Position

This is a hybrid position responsible for managing delinquent accounts, processing payments, and resolving patient billing inquiries. The role involves contacting patients and third-party reimbursers, evaluating financial statuses, and maintaining accurate records. The position requires strong communication, customer service, and organizational skills, along with knowledge of medical billing procedures and electronic health records.

Requirements

Knowledge of Electronic Medical Records.
Ability to communicate effectively and clearly.
Knowledge of ICD-10 and CPT coding.
Knowledge of Athena (electronic medical records).
Knowledge of Internet Insurance company searches.
Excellent Customer Service skills.
Must be well organized and detail-oriented.
Must be able to work independently without much supervision.
Must demonstrate current competencies applicable for the position such as typing or data entry.
Knowledge of clinic/medical practice procedures related to all medical operations.
Knowledge of phone system, copiers, and fax machines.
Knowledge of customer services principles and techniques.
Must be capable of screening and directing calls in a courteous and expeditious manner.
Must have a pleasant and courteous demeanor while dealing with all callers.
Must be able to effectively serve as a clinic liaison.
Must be able to respond to stressful or emergency situations in a calm and effective manner.
Must have the ability to work cooperatively as a member of office staff and team.
High School Diploma or equivalent.

Nice To Haves

Some college preferred.

Responsibilities

Identifies delinquent accounts, aging periods, and payment sources by working denials, refunds, and over-payments.
Processes delinquent unpaid accounts by contacting patients and third-party reimbursers.
Reviews each account for information involving credit bureaus.
Performs various collection actions, including contacting patients by phone and resubmitting claims.
Evaluates patient financial status and establishes budget payment plans.
Follows and reports the status of delinquent accounts.
Reviews accounts for possible assignment and prepares information for collection agencies.
Answers inquiries and correspondence from patients and insurance companies.
Identifies and resolves patient billing complaints.
Researches credit balances.
Enters data accurately and examines insurance documents.
Deals courteously with patients, staff, and others.